Sales Representative & Phone Repair Technician Location: Avalon Mall – St. John’s, NL, Canada | Job Type: Full-Time (Permanent) | Compensation: $17.00-$23.00 /hour Uncapped Commissions ( depending upon experience )

Job Overview: We are seeking a dynamic, customer-focused, and technically skilled Sales Representative & Phone Repair Technician to join our team at the Avalon Mall in St. John’s, proudly part of the TELUS family. In this dual-purpose role, you will be at the forefront of retail technology and hands-on repair, combining your sales drive and technical expertise to deliver exceptional solutions to our customers.

Your energetic approach will drive device diagnostics, hardware repairs, and mobile solutions that inspire confidence and foster long-term customer loyalty. This position offers an exciting opportunity to grow your career in a fast-paced retail environment where your technical skills and sales acumen directly impact your earning potential.

Responsibilities

- Customer Engagement: Connect with prospective and current customers in-store, by phone, and through messaging to recommend tailored mobile products, plans, and accessories.
- Technical Repair: Perform detailed device diagnostics, troubleshooting, and hardware repairs (including screen and battery replacements) on various smartphones and mobile devices.
- Product Consultation: Deliver engaging product demonstrations and consult with customers to provide best-in-class service across the TELUS family of brands.
- Sales Performance: Achieve and exceed personal sales targets by leveraging our highly rewarding uncapped commission structure.
- Onboarding Support: Assist customers during the setup and onboarding process, ensuring seamless device transfers, data backups, and account configurations.




- Operational Excellence: Work a flexible schedule, including evenings and weekends, adapting to the dynamic flow of a busy premium mall environment.

Experience & Skills

- Technical Aptitude: Hands-on experience with mobile phone repair, device diagnostics, or hardware troubleshooting is highly preferred.
- Sales Driven: A proven track record in retail sales, customer service, or technical consultation with a drive to exceed targets.
- Clear Communicator: Strong communication skills with the ability to translate complex technical concepts into simple, practical solutions for everyday customers.
- Adaptability: Ability to multitask, manage repair queues, and adapt to changing daily retail priorities in a high-traffic location.
- Passionate: High enthusiasm for technology, mobile devices, and delivering standout, memorable customer experiences.

What We Offer

- Limitless Earning Potential: $17.00-$23.00/hour starting base pay plus uncapped sales commissions and additional performance incentives (cash prizes, devices, and trips).
- Comprehensive Benefits: Versatile health and dental benefits plan for team members.
- Financial Growth: Company-matched pension and employee share purchase programs to help you build your future.
- Perks & Discounts: Exclusive WorkPerks discounts on products, services, and TELUS mobile plans.
- Career Development: Ongoing learning, specialized technical training, and advancement opportunities across all TELUS brands nationwide.

Pay: $18.00-$23.00 per hour

Expected hours: 40.0 – 48.0 per week

Benefits

- Company pension
- Dental care
- Disability insurance
- Language training provided
- Life insurance
- In office parking
- Paid time off
- Store discount
- Vision care

Work Location: In person

📌 Phone Sales & Technician - TELUS (St. John's)
🏢 Telus
📍 St. John's