Join our Mobile Klinik team in Mississauga as a Product Care Expert! In this dynamic role, you will combine hands-on device repair with consultative sales to match customers with the perfect mobility solutions—whether that means repairing their current device, upgrading to a Certified Pre-Owned phone, or setting up a new wireless plan.

No repair experience? No problem. If you are tech-savvy, customer-focused, and reliable, our paid Mobile Klinik training program will get you fully certified.

What You’ll Do

- Device Repair & Diagnostics: Troubleshoot and repair smartphones and tablets (iPhone, Samsung, Google) to rigorous standards.
- Consultative Sales: Introduce customers to our full range of products, including wireless plans (TELUS & Koodo), Certified Pre-Owned devices, accessories, and protection plans.
- Customer Experience: Greet customers, explain repair options, pricing, and timelines in plain language, and keep them updated via phone and messaging.
- Store Operations: Process trade-ins, handle data transfers, maintain accurate repair records, keep the store organized, and consistently meet personal and team sales targets.

What We Offer
- Competitive Compensation: $18–$21/hour base (depending on experience) plus uncapped commission. With typical on-target attainment, expect $50,000–$60,000/year.
- Guaranteed Hours: Minimum of 32 hours per week for full-time team members.
- Comprehensive Paid Training: Full certification through the Apple, Samsung, and Google training programs, as well as our carrier partners.
- Immigration Support: This role aligns with NOC 22311 (TEER 2, Skill Level B) and may support eligible candidates' permanent residency applications.
- Exclusive Perks: Employee discounts on devices, accessories, and mobility plans.
- Career Growth:



Clear progression path (Senior Technician, Customer Service Manager, Field Support, Area Manager), plus early access into a growing device lifecycle business.

Schedule & Location
- Hours: Stores operate 10:00 AM – 9:00 PM, 7 days a week. Flexible availability is required, including evenings and weekends.
- Mobility: You will work across our Mississauga locations as needed, so reliable transportation within the area is required.

What We’re Looking For
- Previous customer service or sales experience (mobile or tech retail is a strong asset).
- A genuine interest in technology and hands-on repair (we will train the right candidate).
- Clear communication skills, with the ability to translate complex technical issues and plan options into simple choices for customers.
- Detail-oriented and reliable, with the ability to thrive in a rapid-paced environment.
- Must be legally entitled to work in Canada.

Application Questions
- Are you available to work evenings and weekends on a rotating schedule?
- Do you have reliable transportation to commute across our Mississauga locations as needed?
- What interests you most about phone repair and working with technology?

Disclaimer: This posting is for an active, existing vacancy. Please note that we use artificial intelligence (AI) tools to assist in the screening and assessment of applicants for this role. Pay: $45,000.00-$60,000.00 per year

Benefits

- Casual dress
- Discounted or free food
- Flexible schedule
- In office parking
- Paid time off
- Profit sharing
- Store discount

Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Experience:
- Customer service: 1 year (preferred)

Location:
- Mississauga, ON (preferred)

Willingness to travel:
- 25% (preferred)

Work Location: In person

📌 Product Care Expert — Technician & Sales (Mississauga)
🏢 Mobile Klinik
📍 Mississauga