Job Posting: Deployment & Support Specialist (Healthcare Technology)

Location: Delta, British Columbia

Job Type: Full-time /on-site

Company: Tochtech Technologies

About Tochtech

At Tochtech, we believe technology should empower caregivers—not replace them. Our mission is to use AI to help healthcare professionals deliver safer, more proactive and more personalized care, improving quality of life for seniors while giving caregivers the tools they need to succeed.

Our AI-powered solutions support long-term care homes, supportive living communities and healthcare providers across Canada. As we expand our AI capabilities and product portfolio, we are looking for someone who is passionate about making a positive impact in healthcare and who enjoys turning real-world needs into practical, valuable products.

About the Role

This is not a traditional Product Manager role in a large organization. As our Product Manager – Healthcare AI, you will work directly with the CEO to help drive the planning, development, launch and continuous improvement of Tochtech’s healthcare AI products.

You will be the central connection among customers, Engineering, Customer Success, Sales and leadership— ensuring customer needs are understood, product enhancements are clearly defined, and new capabilities are successfully delivered and adopted.

The CEO will continue to lead overall product vision, strategic direction and roadmap priorities. You will play a key role in transforming that direction into successful products through strong execution, collaboration, communication and follow-through.

Because we are a growing company, this is a broad, hands-on position. Every week will be different, with opportunities to work across the full product lifecycle—from discovering customer needs to launching new features and helping customers succeed.

TOCHTECH | CAREERS

Product Manager – Healthcare AI Tochtech Technologies Ltd.

If you enjoy wearing multiple hats, passionate about AI and healthcare, learning new technologies, talking with customers and helping build products that improve healthcare, we would love to hear from you.

What You’ll Do

Customer Discovery

 Meet with customers, clinicians, partners and internal teams to understand their needs, challenges and workflows.

 Gather, organize and analyze customer feedback and feature requests.

 Identify recurring problems and opportunities for product improvement.





 Conduct market and competitor research to support product recommendations.

Product Planning

 Support the CEO in developing and maintaining product roadmaps across multiple product lines.

 Prepare product proposals, requirements and recommendations based on customer and business needs.

 Define user stories, workflows, acceptance criteria and expected outcomes.

 Help prioritize enhancements based on customer value, business impact and development effort.

Product Development

 Coordinate product development activities with Engineering.

 Participate in sprint planning, feature reviews, user acceptance testing and release readiness.

 Clarify requirements throughout development and help resolve communication gaps.

 Confirm that delivered features meet agreed business and customer expectations.

AI Product Innovation

 Explore how emerging AI technologies can improve healthcare and care-delivery workflows.

 Work with customers and Engineering to identify practical, responsible AI applications.

 Evaluate ideas and prepare clear recommendations for leadership.

 Help shape future AI capabilities across Tochtech’s product portfolio.

Product Launch & Communication

 Coordinate product releases across Engineering, Customer Success, Sales and Marketing.

 Prepare release notes, feature announcements, product documentation and educational materials.

 Support successful customer rollout and adoption of new products and features.

 Help communicate the value and intended use of new AI capabilities clearly and accurately.

Product Enablement

 Ensure Customer Success and Sales teams understand new product capabilities and workflows.

 Coordinate knowledge transfer from Engineering to customer-facing teams.

 Deliver internal product training and create user guides, presentations and knowledge-base content.

 Help build consistent product knowledge across the organization. Continuous Improvement

 Monitor customer feedback, adoption and product performance.

 Identify opportunities to improve usability, workflows and customer experience.





 Recommend enhancements based on customer insights and product results.

 Help strengthen Tochtech’s product-management processes as the company grows.

What We’re Looking For

We are more interested in how you think, communicate and solve problems than whether you have held one specific job title. You may currently be a Product Manager, Product Owner, Business Analyst, Customer Success Manager, Solutions Consultant or someone who has worked across multiple functions in a growing software company.

 Approximately 3–6 years of relevant experience in product management, business analysis, customer success, solutions consulting or a related role.

 Experience translating customer or business needs into clear product requirements and workflows.

 Strong communication, organization and cross-functional coordination skills.

 Comfort working with both technical and non-technical stakeholders.

 Ability to manage multiple priorities in a fast-moving startup environment.

 Curiosity about AI and the ability to understand and communicate new technology in practical terms.

 Healthcare, senior care, digital health, SaaS or B2B technology experience is an asset.

Who Will Thrive in This Role?

This role is ideal for someone who is motivated by more than simply building software. You will thrive here if you:

 Are passionate about improving healthcare and making a positive impact on the lives of seniors, caregivers and healthcare professionals.

 Find purpose in solving meaningful, real-world problems rather than simply delivering features.

 Enjoy talking with customers, understanding how they work and turning their needs into practical solutions.

 Are curious, proactive and always looking for ways to improve products and processes.

 Are comfortable wearing multiple hats and adapting as priorities evolve in a growing company.

 Communicate clearly and build trust across Engineering, Customer Success, Sales and leadership.

 Take ownership of execution, follow through on commitments and enjoy turning ideas into reality.

 Are energized by a collaborative environment where your work has a direct and visible impact.

How to Apply

If you are interested in this opportunity, please send your resume and a brief cover letter to [email protected]

We look forward to hearing from you!

Pay: $75,000.00-$85,000.00 per year

Perks

- Extended health care
- In office parking

Work Location: In person

📌 Product manager (Delta)
🏢 Tochtech
📍 Delta