Context & Need: Our Digital Office Product Manager overseeing Zendesk and customer support tech has unexpectedly stepped away due to a personal matter. This comes during an exceptionally critical period as we execute several global RFPs aimed at transforming our CX stack—including AI/chatbot evaluations and Quality Assurance (Auto-QA) technologies to measure performance across our 1,000+ global customer care agents.
Key Responsibilities
Act as interim Product Owner for Zendesk and adjacent support technologies.
Maintain close alignment with our VP of Customer Support and business stakeholders.
📌 Product Manager (Canada)
🏢 VySystems
📍 Canada
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