Program Manager

Status: Full-time (Indefinite) – Existing Vacancy

Location: Open to candidates across Canada, with a preference for candidates based in the Greater Toronto Area.

GTA-based candidates will work a hybrid schedule, in office two (2) days per week.

Reports to: Senior Director, Ideas and Insights

Salary Range: CAD $82,000 – $92,500 annually depending on the candidate’s level of experience. The ICC offers a 10% premium for candidates who are bilingual in English and French.

About the Institute for Canadian Citizenship (ICC)

Future Canadians are Canada’s Future. When driven people from around the world bet their dreams on Canada, we all win big. At the ICC we believe that immigration is how we create a Canada that is not only bigger in population but better in its ability to meet the needs of its people – one where everyone can thrive and depend on each other.

Our programs include

- Canoo: Our Canoo app is Canada’s largest welcome and integration service for newcomers, providing unlimited free access to over 2,000 of Canada’s best culture, nature and sport experiences.
- Research and Ideas: As the world’s leading voice on citizenship and immigration, our research, insights and events shape discourse and drive positive change.

If you’re looking for a diverse and exciting workplace, this is it!

Want to learn more about working with the ICC?

Our ICC Handbook is available online and lays out everything you need to know about our purpose, programs, culture, process, and perks.

The ICC head office is in downtown Toronto, with some team members working remotely in various locations. We have satellite offices in Ottawa and continue to grow across Canada.

About the Role The Institute for Canadian Citizenship (ICC) is seeking a highly organized and proactive Program Manager to lead three related areas of work: our partnerships with immigrant settlement service organizations, the management of our federal funding agreement, and the operational rhythms that keep the ICC running well.

The successful candidate will work closely with the Ideas & Insights team while collaborating across the organization and will serve as a primary point of contact for a national network of settlement sector partners.

This role is ideal for someone who is detail-oriented and comfortable owning deadlines and compliance requirements, and who genuinely enjoys bringing people together.

Key Responsibilities

Partnerships (20%)

- Manage and grow a national network of immigrant settlement service organizations, serving as their day-to-day point of contact.
- Organize and lead virtual network meetings, setting agendas, facilitating discussion, and following up on commitments.
- Maintain partner agreements, tracking renewals,



amendments, and documentation.
- Educate partners on ICC programs, including Canoo, and support them in sharing these with newcomers they serve.

Program Management (30%)

- Manage all aspects of our federal funding agreement, including reporting and general communications with the funder.
- Prepare and submit accurate, on-time reports, gathering the data and narrative required from across the organization.
- Liaise with internal stakeholders to support reporting, budget tracking, and related efforts.

Operations and Administration (50%)

- Organize special events, both virtual and in person, for the Ideas & Insights team, from concept and logistics through to execution.
- Coordinate the quarterly goal-setting (OKR) process across the organization, from scheduling and templates through to consolidation.
- Lead the organizing of quarterly all-staff retreats, managing agendas, vendors, budgets, and day-of coordination.
- Contribute to general administrative and operational needs that support a small, collaborative team.

What We’re Looking For

We're looking for someone who is organized, dependable, and genuinely enjoys building robust working relationships. The ideal candidate is proactive and detail-oriented, owning deadlines and compliance requirements without missing a beat. They're just as comfortable coordinating the recurring events and processes that keep an organization running smoothly, and they take pride in keeping projects and funder reporting on track.

Above all, they're excited to contribute to an organization dedicated to improving the newcomer experience in Canada.

Qualifications

- 4+ years of experience in program management, partnerships, or operations, ideally in the non-profit or public sector. Bachelor's degree or equivalent experience required.
- Experience managing funded programs and preparing funder reports; familiarity with federal funding agreements and compliance requirements is a strong asset.
- Ability to analyze processes and information, identify problems and trends, and develop solutions.
- Excellent organizational and project management skills, with a track record of juggling deadlines and competing priorities without losing the details.
- Strong written and verbal communication skills, with the confidence to lead meetings and manage relationships with partners and internal teams.




- Experience coordinating internal operations or organizational processes (meeting cadences, planning cycles, cross-team logistics).
- Experience planning events and gatherings, virtual and in person, and comfort working with budgets alongside finance colleagues.
- An interest in immigration and settlement in Canada. Familiarity with the settlement sector and bilingualism (English/French) are assets.

What We Offer:

- A dynamic and collaborative work environment.
- Comprehensive benefits package, including extended health and dental benefits after 3-months probation.
- Opportunities for professional growth and development.
- The chance to make a meaningful impact on Canadian society.

Here's what to expect from our dynamic hiring process:

- Screening - We'll kick things off with a friendly chat to get to know you better and discuss your experience.
- Interview - You'll meet with the hiring manager and another member of our leadership team to discuss your experience as it relates to the role.
- Fit-Check – You'll speak with our COO about how you'd fit within the team and our culture.
- Reference Checks - We'll wrap things up by connecting with your references to confirm you're right for the role.

Our process is designed to be engaging and informative, allowing you to shine and learn more about working at the ICC at every stage. We can't wait to see what you bring to the table!

Interested? Great! Please submit your application via this link: PROGRAM MANAGER - JOB APPLICATION no later than 5:00 PM EDT on October 05, 2026.

Applications will be reviewed as they are received, and early submissions are encouraged. Please ensure that your application is complete and submitted by the deadline, as only fully completed and timely applications will be considered.

A note on AI in our hiring process: This hiring process does not use artificial intelligence to screen, assess, or select candidates. All applications are reviewed by our People and Culture team. Candidates are encouraged to submit applications that reflect their own work and communications skills, without the assistance of AI tools, to ensure a fair assessment of their capabilities.

We thank all candidates for their interest but only those selected for interviews will be contacted. Candidates who are interviewed will be informed of the outcome of their application.

The Institute for Canadian Citizenship is an equal opportunity employer committed to developing inclusive, barrier-free recruitment and selection processes, and work environments that support a diverse workforce. If you require accommodation measures during any aspect of the recruitment process, we will work with you to address your needs.

📌 Program Manager (Toronto)
🏢 Institute for Canadian Citizenship / Institut pour la citoyenneté canadienne (ICC)
📍 Toronto