At Livingstone, the quotation process is much more than putting numbers on a page. It’s an important part of the customer journey and often where we have the chance to build trust, demonstrate our expertise, and ultimately earn the business.

We’re looking for a Customer Quotations Specialist who is highly organized, detail-oriented, comfortable with numbers, and genuinely enjoys working with customers. This person will take ownership of quotation requests from initial review through follow-up, revisions, and customer decision.

Key Responsibilities

- Prepare accurate and timely residential and small-commercial quotations.
- Review and interpret cabinet plans, countertop layouts, drawings, measurements, specifications, and customer selections.
- Calculate material, labour, accessories, and other project costs to develop competitive and profitable estimates.
- Ensure quotes are complete, accurate, and reflect the customer’s project requirements before being issued.
- Take ownership of quotation requests from initial intake through customer decision.
- Respond to customer questions and make quote revisions promptly as project details change.
- Proactively follow up on outstanding quotations rather than waiting for customers to reconnect.
- Track quote status, follow-up dates, customer feedback, and outcomes to help improve conversion.
- Build strong relationships with customers, designers, contractors, retail partners, and other key accounts.
- Communicate clearly and professionally by phone and email, explaining pricing, options, timelines, and next steps.
- Identify opportunities to help customers move their projects forward and support the closing of the sale.
- Coordinate closely with Customer Service, Product, Materials, Scheduling, Production,



and other departments to ensure information is accurate and handoffs are smooth.
- Source material and supplier information when required and confirm availability when preparing quotations.
- Manage a high volume of requests while effectively prioritizing urgent projects, revisions, and follow-ups.
- Maintain accurate information and documentation within Livingstone’s systems.
- Identify potential issues or missing information early and take initiative to resolve them before they affect the customer experience.

What We’re Looking For The ideal candidate is someone who combines accuracy with a sales and customer-service mindset. You don’t simply prepare a quote and move on — you want to understand the project, help the customer make a decision, and see the opportunity through. You’ll bring strong numerical and analytical skills, exceptional attention to detail, excellent written and verbal communication, the ability to read plans and layouts, strong organization and time management, and confidence working in a fast-paced environment with changing priorities.

Experience in estimating, construction, project coordination, inside sales, kitchen & bath, cabinetry, building materials, flooring, design, or customer service would be an asset. Experience in the stone industry is not required — we can teach the right person the technical side of our business.

Above all, we’re looking for someone with ownership, curiosity, initiative, and follow-through — someone who understands that every quotation represents a customer and an opportunity for Livingstone to earn their business.

How to Apply

If this sounds like you, we'd love to hear from you.

Please send your resume to Michelle Hare Director of Customer Service [email protected]

Pay: $20.00-$22.00 per hour

Expected hours: 40.0 per week

Benefits

- Extended health care

Work Location: In person

📌 Quoting and Sales Support Specialist (Mount Uniacke)
🏢 Living Stone
📍 Mount Uniacke