Instant Lawns is landscaping company servicing the Ottawa area and we are looking for a full-time office assistant to join our team!

As a family owned and operated business, we stand behind our name and strive to deliver a final product that we would feel great about seeing on our own front yard. We are committed to providing a superior level of customer service and complete our projects on time and on budget. We offer a variety of services including sodding, artificial turf, hydroseeding, interlock, and irrigation systems.

The position is full time with office hours of Monday - Friday: 7:00 am - 4:00 pm. Start date estimated late September. Hourly wage starts at $20.00/hour.

Key Responsibilities

As the first point of contact for our customers, you will play a critical role in keeping our office running smoothly and ensuring an exceptional customer experience. Responsibilities include:

- Answering incoming phone calls and responding to customer email inquiries in a polite, professional, and friendly manner
- Providing exceptional customer service at all times
- Creating, updating, and maintaining accurate lead and customer records
- Entering notes, updating fields, and tracking metrics and job milestones in company systems




- Managing multiple streams of information and prioritizing tasks efficiently
- Supporting the daily operations of the office to ensure smooth communication, efficiency, and high customer satisfaction
- Demonstrating flexibility by assisting with additional administrative, clerical, or management-related tasks as assigned
- Maintaining a high level of focus, organization, and self-motivation throughout the workday

Required Skills & Qualifications

- Confidence and professionalism when answering phones and communicating with clients
- Strong typing and computer skills
- Excellent organizational skills and attention to detail
- Ability to multitask and manage competing priorities
- Self-motivated with a proactive, problem-solving mindset
- Friendly, outgoing personality with strong interpersonal skills
- Ability to anticipate issues and seek solutions ahead of time
- Comfortable coordinating tasks and ensuring work is completed properly

Job Type: Full-time Pay: From $20.00 per hour

Benefits

- Dental care
- Extended health care

Experience:
- Administrative: 3 years (required)

Work Location: In person

📌 Receptionist/Administrative Assistant (Ottawa)
🏢 Total Instant Lawns
📍 Ottawa