Join ZayZoon as a Customer Care Team Lead and redefine financial wellness for employees. You'll lead a remote team focused on achieving key customer success metrics. In this dynamic role at ZayZoon, you will be essential in driving customer satisfaction and operational efficiency.

With over four years of support experience and at least two years leading teams, your contributions will shape the future of our customer service strategies. Engage cross-functionally to enhance employee financial health through team development and innovative solutions. Key Responsibilities:

- Lead a customer-focused team to meet operational goals
- Monitor performance and facilitate professional development
- Provide real-time feedback during coaching sessions
- Coordinate customer care schedules and training
- Manage escalated customer communications to resolution Requirements:
- 4+ years in a customer support setting
- 2+ years in leadership focusing on performance management
- Experience with continuous improvement processes
- Exceptional communication adaptability
- Proficient in tools like ZenDesk and HubSpot Be instrumental in transforming customer care at ZayZoon as you support our mission.

📌 Remote Team Lead for Customer Care (Canada)
🏢 ZayZoon
📍 Canada