Wheatland Housing Management Body: Resident Hospitality Coordinator

Join our Team!!

Position Summary:

Wheatland Housing Management Body is seeking four compassionate, reliable, and resident-focused “Resident Hospitality Coordinators” to join our Supportive Living team at Wheatland Lodge.

The successful candidates will provide non-clinical resident support, hospitality, assistance with daily needs, and service coordination to enhance the quality of life and overall experience of our residents.

These positions will also offer an important after-hours point of contact for residents, families, visitors, pharmacies, Home Care providers, and external service providers.

If you are someone who takes pride in providing exceptional service, values the dignity and independence of older adults, and enjoys being a dependable member of a collaborative team, we would love to hear from you and invite you to apply today.

Key Responsibilities:

Resident Support and Daily Services:

- Provide basic resident assistance, meal delivery, companionship and comfort.
- Safely porter residents throughout the Lodge when transportation is not arranged through Home Care.
- Respond to resident call bells and routine requests within scope.
- Assist with maintaining a clean, comfortable, and welcoming environment for residents.
- Identify and promptly report clinical, safety, or other concerns to nursing staff or the Site Manager.

Care and Service Coordination:

- Coordinate scheduled medication delivery to resident rooms in accordance with organizational policies and scope of practice.
- Assist residents with appointment departures and arrivals, including retrieving and preparing wheelchairs.
- Coordinate routine resident service requests and communicate relevant information to appropriate staff.
- Complete required documentation related to resident interactions, care activities, incidents, appointments, hospital returns, and communications.

Hospital Return Coordination:

- Welcome and assist residents returning from hospital.
- Support residents with their transition back to the lodge.
- Communicate relevant information to nursing staff and families as appropriate.
- Assist with immediate practical and comfort needs.




- Report changes in condition or other concerns promptly to nursing staff.

Family, Visitor & Community Support:

- Serve as a point of contact for residents, families, visitors, pharmacies, Home Care, and other external service providers during assigned hours.
- Respond to routine questions and concerns within the scope of the position.
- Direct clinical, urgent, or operational concerns to the appropriate staff member.
- Support positive and professional relationships with residents, families, visitors and community partners.

Palliative Care Support:

- Provide practical and emotional support to residents and families during palliative care, within Lodge policies and scope of practice.
- Support family members and visitors with routine needs.
- Provide appropriate comfort measures within scope.
- Coordinate with nursing staff and assist in maintaining a calm, respectful, and supportive setting.

Recreation & Activity Support:

- Escort residents to programs and events.
- Encourage resident participation and social engagement.
- Provide additional support during periods of increased resident activity.

Education & Qualifications:

- Health Care Aide certification or other relevant education and experience appropriate to the assigned duties is an asset.
- Current CPR and First Aid certification.
- Experience working with older adults, or in a supportive living, healthcare, or community services is an asset.
- Clear Criminal Record Check with Vulnerable Sector Search is required.

Skills & Abilities: The successful candidate will demonstrate:

- Excellent interpersonal, organizational, time management and communication skills.
- Ability to work independently and part of a team.
- Demonstrated commitment to resident dignity, privacy, confidentiality, safety and person-centered care principles.
- Ability to prioritize multiple responsibilities.
- Ability to remain calm and professional during emergencies.





Physical Requirements:

- Ability to stand and walk frequently throughout the Lodge during a scheduled shift.
- Ability to safely assist and porter residents using wheelchairs and approved mobility equipment.
- Ability to push, pull, and maneuver wheelchairs and other equipment.
- Ability to assist with transfers and repositioning withing training and scope of practice.
- Ability to bend, reach, squat and kneel as required to assist residents and complete routine duties.
- Ability to lift and carry items, such as, meal trays, supplies, and resident belongings.
- Ability to work in a physically active environment and respond promptly to resident needs.

Working Conditions: · Multiple positions/ shifts available:

Day Shift: 7:00 a.m. – 2:00 p.m. – two positions available

Evening Shift: 2:00 p.m. – 8:00 p.m. – two positions available

· Rotation: Four (4) days on / Four (4) days off

· Position requires regular interaction with residents, families, visitors, healthcare providers, and community service providers.

· May involve exposure to sensitive situations, including hospital returns, residents’ emergencies and palliative care.

Our Commitment:

At Wheatland Housing Management Body, we are committed to providing safe, compassionate, and resident-centered supportive living services.

These positions operate in accordance with Wheatland Housing Management Body policies, employee training, qualifications, and applicable scope of practice.

The Resident Hospitality Coordinator role plays an integral role in creating a welcoming environment for residents and their families. Through exceptional service, timely support, effective communication, and strong interdisciplinary collaboration, the successful candidates will contribute to the quality of life and overall experience of those who call Wheatland Lodge home.

If you are passionate about making a meaningful difference in the lives of older adults and want to be part of a caring and collaborative team, we encourage you to apply.

Apply: Please apply through our website at www.wheatlandhousing.ca or send your resume to [email protected] on or before Monday, October 5th, 2026, at 12:00 pm.

Work Location: In person

📌 Resident Hospitality Coordinator (Strathmore)
🏢 WHEATLAND LODGE
📍 Strathmore