Responsibilities:

- Provides systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, day-to-day computer systems operations.

- Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.

- Upkeep, configure, install and support the clients’ network and coordinate the various systems.

General Skills

- Experience at the specified experience level setting up user access and user profiles, backup and recovery, and day-to-day computer systems operations

- Experience with one or more operating systems Experience with one or more hardware platforms

- Experience with information retrieval packages Experience with one or more communications protocols

- Experience with middleware and gateways (i.e. Siebel CRM, Oracle databases, ADOBE LiveCycle)

- Experience with integration technologies such as RESTAPI

- Experience with scripting such as Python, Powershell, Batch

- Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; and interpersonal skills
- A team player with a track record for meeting deadlines

Desirable Skills:

- Experience with distributed and networked systems Awareness of emerging IT trends

- Experience in one or more programming languages Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

Requirements

Experience and Skill Set Requirements:

Must Haves:

- Minimum 7+ years of experience supporting, administering, and maintaining Oracle Siebel CRM environments in large enterprise organizations.

- Demonstrated experience with Siebel Server administration, including installation, configuration, patching, upgrades, and environment maintenance.





- Extensive experience managing multi-tier Siebel environments (Development, Test, UAT, Production) and supporting high-availability architectures.

- Experience troubleshooting Siebel performance issues, server bottlenecks, component failures, enterprise synchronization issues, and application outages.

- Proven experience administering Siebel Gateway, Siebel Enterprise Server, Siebel Web Server Extension (SWSE), and related infrastructure components.

- Experience monitoring application health, capacity planning, log analysis, and implementing proactive maintenance procedures.

- Working experience with Oracle databases, including performance monitoring, SQL troubleshooting, and coordination with database administrators.

- Experience supporting integrations between Siebel CRM and external systems using web services, EAI, REST/SOAP services, and middleware platforms.

- Experience with Siebel EAI, Integration Objects, XML, Web Services, and data migration utilities.

Nice to have:

- Prior OPS or Public sector experience.

Skill Set Requirements:

Skills:

- Minimum 7+ years of experience supporting, administering, and maintaining Oracle Siebel CRM environments in large enterprise organizations.

- Demonstrated experience with Siebel Server administration, including installation, configuration, patching, upgrades, and workplace maintenance.

- Extensive experience managing multi-tier Siebel environments (Development, Test, UAT, Production) and supporting high-availability architectures.

- Experience troubleshooting Siebel performance issues,



server bottlenecks, component failures, enterprise synchronization issues, and application outages.

- Proven experience administering Siebel Gateway, Siebel Enterprise Server, Siebel Web Server Extension (SWSE), and related infrastructure components.

- Experience performing Siebel migrations, deployments, repository management, and release management activities.

- Experience monitoring application health, capacity planning, log analysis, and implementing proactive maintenance procedures.

Knowledge:

- Working experience with Oracle databases, including performance monitoring, SQL troubleshooting, and coordination with database administrators.

- Experience supporting integrations between Siebel CRM and external systems using web services, EAI, REST/SOAP services, and middleware platforms.

- Knowledge of ITIL-based service management processes, incident management, problem management, change management, and operational support.

- Experience developing and maintaining operational procedures, technical documentation, architecture diagrams, and support runbooks.

- Hands-on experience with Siebel Tools, repository development, and configuration management.

- Experience with Business Components, Business Objects, Applets, Views, Workflows, Assignment Manager, and Runtime Events.

- Experience developing and troubleshooting eScript, Browser Script, Business Services, and Workflow Processes.

- Experience with Siebel EAI, Integration Objects, XML, Web Services, and data migration utilities.

- Familiarity with Open UI configuration, customization, and troubleshooting.

- Experience supporting code promotions, repository merges, and deployment activities across environments.

Communication Skills:

- Ability to explain technical terms related to Application Support in non-technical terms.

Public Sector / OPS Experience

📌 Systems Administrator/Operations Support Specialist - Senior (Toronto)
🏢 Maarut
📍 Toronto