Drive success at ScalePad as a Customer Success Operations Lead, focusing on Gainsight administration and integration solutions. Foster innovation and collaboration across teams. As a key player within ScalePad's Revenue Operations organization, you will oversee Gainsight configurations and integration strategies that empower Customer Success teams.

This role requires strong problem-solving skills and a proven ability to design efficient workflows that enhance client engagement and service delivery. Key Responsibilities:

- Lead Gainsight configuration and on-going maintenance efforts
- Create and manage reporting dashboards for performance tracking
- Develop technical designs and manage project execution
- Analyze service disruptions, implementing long-term fixes
- Support training and documentation for operational improvements Requirements:
- Minimum 2 years in Gainsight CS within a SaaS context
- Competence in data mapping, SQL, and API integrations
- Solid self-starter with ability to manage complex projects
- Excellent analytical and communication skills
- Familiarity with Zendesk and data warehousing is beneficial Utilize your expertise to boost customer success initiatives and streamline service operations at ScalePad.

📌 ScalePad Customer Success Operations Lead (Amherst)
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📍 Amherst