The Role

We're looking for an experienced Account Manager to cover a parental leave on our home team. You'll own a portfolio of client relationships, including some of our larger, premium accounts and manage engagements end to end, from proposal through delivery and close out.

This is a hands-on role for someone who moves comfortably between the relationship and the detail: understanding what clients need, anticipating what comes next, keeping complex programs on track, and spotting opportunities for Impact to add more value.

Duration: Parental Leave Cover with Option for Full-Time

Start: October/November 2026

Reports to: CEO / Head of Client Service

What You'll Own

Client Relationships

- Own a portfolio of client accounts, acting as a trusted, strategic partner to senior stakeholders
- Develop a deep understanding of each client's business and proactively anticipate their needs
- Maintain a high-touch client experience and monitor satisfaction, quality, and account health

Engagement Delivery

- Manage engagements from scoping through close-out: timelines, budgets, milestones, and client communications
- Coordinate with coaches, Coach Leads, and the home team to ensure seamless, high-quality delivery
- Identify delivery or client risks early and bring solutions, not just flags




- Keep records and documentation sharp so nothing falls through the cracks and continuity is protected

Commercial Contribution

- Identify opportunities to deepen and grow client relationships, always through the lens of "how can we help this client be better?"
- Develop accurate, timely proposals and SOWs, and support the transition from sales into delivery
- Understand the commercial implications of account decisions, including budget and profitability

Team & Ways of Working

- Collaborate across sales, delivery, and operations, contributing to pipeline-to-delivery visibility
- Suggest improvements to processes, systems, and use of technology
- Pitch in wherever needed. We're a small, cooperative team and everyone contributes beyond their

Who You Are

- A seasoned client or account manager, confident owning sophisticated relationships with senior stakeholders autonomously
- Deeply client-focused - you care about their success, not just the project plan
- Exceptionally organized and able to run multiple accounts and priorities
- Commercially minded, comfortable discussing scope, budget, and growth
- A polished, precise communicator - in writing and in the room, who represents a premium brand well
- Warm, direct, proactive, and solution-oriented; you raise issues early and arrive with answers

📌 Senior Account Manager (Toronto)
🏢 IMPACT-COACHES
📍 Toronto