Step into the role of Senior Engineer for ServiceNow Discovery at RBC in Toronto. Lead the way in optimizing service mapping and asset tracking initiatives for enhanced IT delivery.
As a Senior Engineer at RBC, you will be instrumental in the implementation and optimization of ServiceNow solutions. This position demands a solid expertise in troubleshooting discovery issues while maintaining compliance with governance standards. You'll also mentor junior staff and produce documentation to standardize processes across teams.
Key Responsibilities: • Automate IT asset identification with ServiceNow • Troubleshoot and resolve discrepancies in service mapping • Collaborate with business stakeholders to refine solutions • Document processes and prepare training resources • Support and mentor junior engineers for their growth
Requirements: • Expertise in ServiceNow Discovery and CMDB • Background as a System Engineer or Analyst • ServiceNow CIS or CSA certifications are advantageous • Excellent technical writing and communication skills • Detail-oriented with ability to think critically
Contribute your technical expertise to RBC's innovative IT solutions and make a significant impact.
📌 Senior Engineer in ServiceNow Discovery (Toronto)
🏢 Drone.vet
📍 Toronto
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