Step into the role of Senior Engineer for ServiceNow Discovery at RBC in Toronto. Lead the way in optimizing service mapping and asset tracking initiatives for enhanced IT delivery. As a Senior Engineer at RBC, you will be instrumental in the implementation and optimization of ServiceNow solutions.
This position demands a strong expertise in troubleshooting discovery issues while maintaining compliance with governance standards. You'll also mentor junior staff and produce documentation to standardize processes across teams. Key Responsibilities:
- Automate IT asset identification with ServiceNow
- Troubleshoot and resolve discrepancies in service mapping
- Collaborate with business stakeholders to refine solutions
- Document processes and prepare training resources
- Support and mentor junior engineers for their growth Requirements:
- Expertise in ServiceNow Discovery and CMDB
- Background as a System Engineer or Analyst
- ServiceNow CIS or CSA certifications are advantageous
- Excellent technical writing and communication skills
- Detail-oriented with ability to think critically Contribute your technical expertise to RBC's creative IT solutions and make a significant impact.
📌 Senior Engineer in ServiceNow Discovery (Toronto)
🏢 Drone.vet
📍 Toronto
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