Job Summary

We are seeking a Senior Medical Receptionist to join our clinic as we replace our long-term MOA, who is retiring after 26 years on the team. In this role, you will serve as the first point of contact for patients, ensuring a smooth and welcoming experience.

Experience within the healthcare system is a bonus but not required, so long as you have excellent people and administrative skills, along with kindness and curiosity about patients and their care needs. Phone skills, computer competency, strong English language skills and a willingness to learn are essential. This position offers an exciting opportunity to contribute to high-quality patient care while demonstrating leadership in front desk operations.

Responsibilities

- Greet patients and visitors warmly, providing excellent customer service at all times.
- Manage multi-line phone systems efficiently, directing calls to appropriate staff members and handling inquiries promptly.
- Schedule appointments accurately using our electronic medical records system (Telus CHR).
- Verify patient insurance information, update records, and process billing or payments as needed.




- Coordinate with clinical staff to facilitate patient flow and ensure timely appointment scheduling.
- Handle administrative tasks including data entry, managing correspondence, and maintaining office supplies to keep the front desk organized and efficient.

Qualifications

- Proven experience in an administrative role.
- Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse patients and staff.
- Demonstrated proficiency in office experience including multi-line phone systems, front desk operations, and administrative tasks.
- Ability to manage multiple priorities effectively while maintaining attention to detail.
- Prior experience working with in a healthcare setting and with medical software is highly preferred, as is familiarity with medical terminology and healthcare documentation standards.
- Canadian citizenship or permanent residency is required as this is a long-term, permanent position.

Please reach out if you are interested in joining our team! Pay: $27.00-$29.00 per hour

Expected hours: 40.0 per week

Perks

- Company events
- On-site parking

Work Location: In person

📌 Senior Medical Receptionist (Vancouver)
🏢 Chaldecott Clinic
📍 Vancouver