Edmonton, AB (Hybrid/Remote)

Full-time Contract | 12 Months + 2 Optional Extensions

Skyridge Corporation is looking for an exceptional Senior Service & UX Designer to join us as a subcontractor supporting a major government digital modernization initiative. You’ll work directly with the Government Unit on a multi-year transformation of housing programs, digital services, and enterprise platforms including Microsoft Dynamics 365 and the Partner Portal.

If you’re passionate about human-Centred design, service transformation, and building accessible, intuitive digital experiences that impact thousands of Albertans — this role is for you.

What You’ll Do

As the Senior Service & UX Designer, you’ll be the design lead embedded within ASHC’s Digital Business Solutions team. Your work will shape the future of housing services across Alberta.

Human-Centred Design & Research

- Lead discovery activities, user interviews, workshops, and usability testing
- Map current and future state service journeys and blueprints
- Translate research insights into transparent design direction and measurable improvements

UX/UI Design & Enterprise Design Systems

- Create IA, user flows, wireframes, prototypes, and high‑fidelity UI designs
- Design responsive, mobile-friendly enterprise applications
- Contribute to enterprise design systems (components, tokens, patterns)
- Ensure accessibility compliance (WCAG 2.2 AA) across all design outputs

Digital Service & Product Design

- Design citizen-facing, partner-facing, and internal digital services




- Simplify complex workflows and improve usability across platforms
- Align design decisions with business goals, policy requirements, and service outcomes

Agile Delivery & Design Leadership

- Work closely with Product Managers, BAs, Developers, Architects, and QA
- Participate in sprint ceremonies and iterative delivery cycles
- Facilitate workshops, design reviews, and stakeholder sessions
- Support design QA and validate implemented solutions

What You Bring

Required Experience

- 10+ years in UX, UI, and Service Design within complex enterprise environments
- 5+ years supporting digital transformation in government, public sector, or regulated industries
- Strong portfolio demonstrating end-to-end service design and UX delivery
- Deep experience with user research, journey mapping, blueprinting, and prototyping
- Experience designing enterprise digital platforms and responsive web apps
- Proven ability to build and maintain design systems
- Strong understanding of accessibility standards (WCAG 2.2 AA)
- Comfortable working in Agile teams and facilitating workshops

Education

Diploma or degree in Interaction Design, HCI, UX Design, Product Design, Industrial Design, Graphic Design, Computer Science, or related field.

Tools

- Figma
- Miro / FigJam
- Jira / Confluence
- Experience with Microsoft Dynamics 365 is an asset

Contract Details

- Start Date: November 2, 2026
- End Date: November 1, 2027
- Extensions: Two optional 1-year renewals
- Hours: Full-time allocation (approx. 2000 hours/year)
- Compensation: Hourly rate (negotiated based on experience)

📌 Senior Service and UX Designer - calgary
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📍 Calgary