Senior Systems Administrator / Operations Support Specialist –

- Siebel CRM

Position: Systems Administrator / Operations Support Specialist –

- Senior

Client: Enterprise Financial Services Division

Ministry: Ministry of Public and Business Service Delivery and Procurement

Location: Ontario, Canada –

- OPS Office

Work Arrangement: 100% Onsite – 5 days per week

Allocation: 100%

Hours: 7.25 hours per day, Monday to Friday, between 8:00 AM and 5:00 PM, excluding lunch

Security Clearance: CRJMC

Position Overview

Our client is seeking a Senior Systems Administrator / Operations Support Specialist with strong Oracle Siebel CRM expertise to support, administer, maintain, and troubleshoot complex Siebel environments within a large enterprise organization.

The successful candidate will have extensive hands-on experience with Siebel Server administration, multi-tier Siebel environments, Oracle databases, Siebel integrations, performance troubleshooting, deployments, migrations, and operational support.

This role requires a highly experienced Siebel Systems Administrator who can work across Development, Test, UAT, and Production environments and provide reliable day-to-day operational and technical support.

Key Responsibilities

- Provide systems administration and operational support for enterprise Oracle Siebel CRM environments.
- Set up and maintain user access, user profiles, system configurations, backup and recovery processes, and day-to-day computer systems operations.
- Administer Siebel environments, including installation, configuration, patching, upgrades, maintenance, and environment support.
- Manage and support multi-tier Siebel environments, including Development, Test, UAT, and Production.
- Support high-availability Siebel architectures and ensure system availability and reliability.
- Administer and maintain Siebel Gateway, Siebel Enterprise Server, Siebel Web Server Extension (SWSE) and related infrastructure components.
- Troubleshoot Siebel performance issues, server bottlenecks, component failures, enterprise synchronization issues, and application outages.
- Perform Siebel migrations, deployments, repository management, code promotions, repository merges, and release management activities.
- Monitor application health, system capacity, workloads, and infrastructure utilization.
- Perform log analysis and implement proactive system maintenance procedures.
- Conduct software upgrades and apply patches while ensuring operational stability.
- Monitor computer workload trends and make adjustments to optimize utilization of computer resources.
- Support integrations between Siebel CRM and external systems using EAI, REST/SOAP services, web services, and middleware technologies.
- Work with Oracle databases, including performance monitoring and SQL troubleshooting, and coordinate with database administrators as required.
- Support Siebel EAI, Integration Objects, XML, Web Services, and data migration utilities.
- Develop, maintain, and troubleshoot Siebel configurations and components using Siebel Tools.
- Support Business Components, Business Objects, Applets, Views, Workflows, Assignment Manager, and Runtime Events.
- Develop and troubleshoot eScript,



Browser Script, Business Services, and Workflow Processes.
- Support Open UI configuration, customization, and troubleshooting.
- Develop and maintain operational procedures, technical documentation, architecture diagrams, and support runbooks.
- Coordinate with technical teams, application teams, database administrators, and other stakeholders to resolve operational issues.
- Provide customer-facing technical support and ensure requested system changes are implemented effectively.
- Participate in incident, problem, and change management activities.
- Ensure assigned work is completed within established deadlines and service expectations.

Requirements Mandatory Technical Skills &

- Experience

Candidates must demonstrate the following:

Oracle Siebel CRM Administration –

- Mandatory

- Minimum 7+ years of experience supporting, administering, and maintaining Oracle Siebel CRM environments in large enterprise organizations.
- Demonstrated experience with Siebel Server administration, including:

- Installation

- Configuration

- Patching

- Upgrades

- Environment maintenance

- Extensive experience managing multi-tier Siebel environments, including:

- Development

- Test

- UAT

- Production

- Experience supporting high-availability Siebel architectures.

- Experience troubleshooting

- Siebel performance issues

- Server bottlenecks

- Component failures

- Enterprise synchronization issues

- Application outages

- Proven experience administering

- Siebel Gateway

- Siebel Enterprise Server
- Siebel Web Server Extension (SWSE)

- Related Siebel infrastructure components

- Experience monitoring application health, capacity planning, log analysis, and implementing proactive maintenance procedures.

Oracle Database –

- Mandatory

- Working experience with Oracle databases.

- Experience with Oracle database

- Performance monitoring

- SQL troubleshooting
- Coordination with Database Administrators (DBAs)

Siebel Integration –

- Mandatory

- Experience supporting integrations between Siebel CRM and external systems.
- Hands-on experience with:

- Siebel EAI

- Integration Objects

- XML

- Web Services

- REST

- SOAP

- Middleware platforms

- Data migration utilities

Siebel Development &

- Configuration Experience

The successful candidate should also have hands-on experience with:

- Siebel Tools

- Repository development

- Configuration management

- Business Components

- Business Objects

- Applets

- Views

- Workflows

- Assignment Manager

- Runtime Events
- eScript

- Browser Script

- Business Services

- Workflow Processes

- Siebel EAI

- Integration Objects

- XML

- Web Services

- Data migration utilities
- Open UI configuration, customization, and troubleshooting

- Code promotions





- Repository merges
- Deployment activities across environments

General Systems Administration Skills Experience with the following areas is required or highly relevant:

- User access and user profile administration

- Backup and recovery
- Day-to-day systems operations

- Operating systems

- Hardware platforms

- Information retrieval packages

- Communications protocols

- Middleware and gateways

- REST APIs
- Scripting, including Python, PowerShell, and/or Batch

- Distributed and networked systems
- Software upgrades and patch management
- System monitoring and performance optimization

IT Service Management

- Knowledge of ITIL-based service management processes.

- Experience with

- Incident management

- Problem management

- Change management

- Operational support

- Experience developing and maintaining

- Operational procedures

- Technical documentation

- Architecture diagrams

- Support runbooks

Communication &

- Soft Skills

- Excellent analytical, problem-solving, and decision-making skills.
- Strong verbal and written communication skills.
- Strong interpersonal and collaboration skills.
- Ability to explain technical Application Support concepts in non-technical language.
- Strong customer-service orientation.
- Ability to work effectively as part of a technical team.
- Demonstrated track record of meeting deadlines and completing assigned deliverables.

Public Sector / Additional Experience

- Prior Ontario Public Service (OPS) or other public-sector experience is considered an asset.
- Knowledge and understanding of the Accessibility for Ontarians with Disabilities Act (AODA) and related regulations and standards.
- Awareness of emerging IT trends.
- Experience with one or more programming languages.
- Experience with distributed and networked systems.

Critical Must-Have Requirements For consideration, candidates should clearly demonstrate:
- 7+ years of Oracle Siebel CRM administration/support experience in large enterprise environments.

- Siebel Server administration, including installation, configuration, patching, upgrades, and maintenance.

- Experience managing Development, Test, UAT, and Production Siebel environments.

- Experience supporting high-availability Siebel architectures.

- Solid troubleshooting experience with Siebel performance, server bottlenecks, component failures, synchronization issues, and outages.

- Administration experience with Siebel Gateway, Siebel Enterprise Server, and SWSE.

- Experience with application monitoring, capacity planning, log analysis, and proactive maintenance.

- Oracle database experience, including performance monitoring and SQL troubleshooting.

- Siebel integration experience using EAI, Integration Objects, XML, Web Services, REST/SOAP, and middleware.

- Experience with Siebel migrations, deployments, repository management, code promotions, repository merges, and release activities.

- Experience with Siebel Tools and Siebel configuration/development components.

- Ability to work 100% onsite in the designated Ontario OPS office, Monday to Friday.

- Ability to meet the required CRJMC security clearance requirements.

📌 Senior Systems Administrator / Operations Support Specialist – Siebel CRM (Toronto)
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📍 Toronto