Take charge as a Service Delivery Manager specializing in Azure Cloud Infrastructure operations. Drive performance, stakeholder communication, and service improvement initiatives effectively. We are seeking a qualified Service Delivery Manager with a minimum of eight years' experience in IT service delivery management.

This position requires a blend of operational leadership, stakeholder management, and in-depth knowledge of Azure environments. You'll ensure adherence to SLAs and KPIs while fostering strong client relationships and overseeing distributed teams. Key Responsibilities:

- Act as key client contact for service-related communications
- Coordinate Azure Cloud Infrastructure operations, including IaaS and PaaS
- Lead and manage change, incident,



and service request processes
- Monitor compliance with KPIs and governance standards
- Manage continuous service improvement initiatives Requirements:
- 8+ years of IT industry experience required
- Proven track record in managing onsite and offshore teams
- Solid understanding of service management processes
- Experience with Azure Cloud Infrastructure operations
- ITIL certification preferred Leverage your Azure cloud knowledge and service delivery skills to elevate operational effectiveness and client satisfaction.

📌 Service Delivery Manager with Azure Expertise (Montreal)
🏢 N2P Systems
📍 Montreal