SERVICE FACILITATOR

Clinical Administrative Support (CLASS)

Temporary Full Time (37.5 hours/week) until March 2027

Brampton Site/Hybrid Model

Replacement Position

Compensation Range: $29.14 - $34.05/hour

Position Summary

ErinoakKids is seeking enthusiastic employees to fill a temporary full time position as Service Facilitator based out of the Brampton site for IHP.

Service

Facilitators will aid in facilitating referrals to all clinical services within ErinoakKids. This role will provide a positive image of ErinoakKids to our clients and will participate as an active member of the Clinical Administrative Support Services (CLASS) department in meeting overall goals and objectives.

Key Responsibilities

Assists with facilitating referrals in a timely manner

Responds to client or community inquiries regarding waitlists

Assists with provision of information relevant to service specific waitlists/service queues

Ensures waitlists are accurate and runs audit reports on waitlist clients

Creates and provides appropriate referrals for all clinical services

Updates client registration statuses

Identifies clients who do not access services on the waitlist

Facilitates the transfer of client information when child moves in/out of ErinoakKids service area

Discharges clients from the Meditech and ISCIS systems

Accurately and efficiently process client data into organizational and provincial databases

Qualifications





Post secondary education in a related field;

Minimum one-year experience working within a clinical administrative environment;

Experience in the CLASS Department is an asset;

Experience working in a team setting;

Demonstrated organizational, problem solving and time management skills;

Solid computer application skills (MS Office – Word, Excel);

Ability to work effectively with minimal supervision;

Demonstrated ability to utilize clear and professional communication skills and to build and sustain collaborative relationships with internal and external clients;

Bilingualism in French and English is an asset;

Must be able to work until 6 p.m. as required

Internal Deadline: September 23, 2026

Attn: Internal Staff

Staff actively working in these roles may be prioritizedbased on your circumstances:

We’re committed to creating an accessible and inclusive candidate experience. If you need an accommodation at any point in the hiring process, please reach out to our People & Culture team when someone contacts you and we’ll be happy to support you.

@Erinoakkids The successful candidate will be required to complete a vulnerable sector search.

Please note that all prospective ErinoakKids employees are subject to mandatory immunization requirements,as a condition of obtaining and maintaining employment.

📌 Service Facilitator (Winnipeg)
🏢 ErinoakKids Centre for Treatment and Development
📍 Winnipeg