Who We Are

With almost 40 years specializing in luxury appliances, Midland Appliance has built a reputation as the preferred premium appliance dealer in BC by offering industry leading brands and a custom approach to appliance shopping. Known for our stylish showrooms, attentive professionals, and commitment to quality, we strive to provide uncompromising service to builders, designers and BC homeowners.

Position Overview The Showroom and Sales Coordinator, reporting to Project and Sales Coordinator Manager, is responsible for supporting daily showroom operations, sales administration, customer service, and project coordination functions. This role serves as the first point of contact for visitors and clients while providing administrative, operational, and technical support to the sales team. The Showroom and Sales Coordinator ensures smooth order processing, delivery scheduling, inventory coordination, reporting, and overall showroom readiness to support an exceptional customer experience and efficient business operations.

Responsibilities:

- Manage the showroom reception area, including operating the telephone switchboard, directing calls, greeting visitors, and assisting clients professionally.
- Maintain showroom presentation and readiness, ensuring showroom, live kitchen, and staff areas remain clean, organized, stocked, and visitor-ready at all times.
- Support company events and showroom functions through administrative and logistical coordination.
- Order, monitor, and replenish showroom and office supplies as required.
- Process customer payments, maintain invoice records,



and prepare bank deposits for cash and cheque payments as needed.
- Provide administrative and technical support to the sales team and sales leadership.
- Coordinate with sales, purchasing, warehouse, and logistics teams to ensure accurate order processing, inventory availability, and timely product delivery.
- Create and manage customer orders, invoices, delivery schedules, and project documentation.
- Monitor project billing, shipped invoices, delivery timelines, and completion status to ensure accuracy and follow-through.
- Coordinate appliance deliveries to customer homes and job sites, including communication with site supervisors, clients, and internal teams.
- Ensure all delivery preparation requirements are completed, including special installation requests and product specifications.
- Maintain accurate records related to contracts, purchase orders, change orders, and delivery documentation.
- Prepare and organize reports including sales, inventory, spiff, and operational reporting as required.
- Respond to customer inquiries, resolve issues, and maintain a high level of customer service and client satisfaction.
- Assist with sales tracking, forecasting support, data collection, and reporting preparation.




- Collaborate with cross-functional teams to improve processes and support operational efficiency.
- Perform general administrative duties including scheduling, filing, document management, and maintaining records.
- Other duties as required.

Qualification & Requirements:

- Excellent verbal and written communication skills with a strong customer service focus.
- Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
- Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
- Strong problem-solving skills with the ability to remain professional and adaptable under pressure.
- Team-oriented with the ability to collaborate effectively across departments and take direction as required.
- Professional, punctual, and dependable with a polished and customer-focused approach.
- Quick learner with the ability to adapt to changing priorities and operational needs.
- Previous experience in an administrative, customer service, or sales-driven environment is considered an asset.

Pay: $50,000.00 per year

Benefits

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- In office parking
- Paid time off

Application question(s):
- Are you proficient in Microsoft Office applications, including Word, Excel, and PowerPoint?
- Do you have previous experience in an administrative, customer service, or sales-driven environment?

Work Location: In person

📌 Showroom and Sales Coordinator (Richmond)
🏢 Midland Appliance
📍 Richmond