SME - Change Management, ServiceNow

Mississauga, Ontario

Job Summary

Key Responsibilities Support Digital Core release and Command Centre operations. Monitor production changes with SRE Surveillance and implementation teams. Provide hourly updates to leadership on critical activities, risks, and impacts. Consolidate information from ServiceNow (SNOW) and other sources into Excel trackers. Coordinate Command Centre readiness, bridge setup, stakeholder communication, and weekend logistics. Assist with process improvement and automation initiatives. Required Skills 3+ years in Release Management, Change Management, IT Operations, Command Centre, or Production Support. Experience with ServiceNow (SNOW) and Microsoft Excel. Strong communication, coordination, and stakeholder management skills. Ability to quickly understand technical concepts and work independently during overnight/weekend shifts. Preferred Skills Knowledge of Digital Core environments. ITIL Change Management experience. Exposure to SRE/Command Centre operations and automation initiatives. Ideal Profile: Strong communicator with operational coordination experience, comfortable working in a fast-paced production environment and providing executive-level updates during critical release windows.

Key Responsibilities

Key Responsibilities Support Digital Core release and Command Centre operations. Monitor production changes with SRE Surveillance and implementation teams. Provide hourly updates to leadership on critical activities, risks, and impacts. Consolidate information from ServiceNow (SNOW) and other sources into Excel trackers. Coordinate Command Centre readiness, bridge setup, stakeholder communication, and weekend logistics. Assist with process improvement and automation initiatives. Required Skills 3+ years in Release Management,



Change Management, IT Operations, Command Centre, or Production Support. Experience with ServiceNow (SNOW) and Microsoft Excel. Strong communication, coordination, and stakeholder management skills. Ability to quickly understand technical concepts and work independently during overnight/weekend shifts. Preferred Skills Knowledge of Digital Core environments. ITIL Change Management experience. Exposure to SRE/Command Centre operations and automation initiatives. Ideal Profile: Strong communicator with operational coordination experience, comfortable working in a fast-paced production environment and providing executive-level updates during critical release windows.

Skill Requirements

Key Responsibilities Support Digital Core release and Command Centre operations. Monitor production changes with SRE Surveillance and implementation teams. Provide hourly updates to leadership on critical activities, risks, and impacts. Consolidate information from ServiceNow (SNOW) and other sources into Excel trackers. Coordinate Command Centre readiness, bridge setup, stakeholder communication, and weekend logistics. Assist with process improvement and automation initiatives. Required Skills 3+ years in Release Management, Change Management, IT Operations, Command Centre, or Production Support. Experience with ServiceNow (SNOW) and Microsoft Excel. Strong communication, coordination,



and stakeholder management skills. Ability to quickly understand technical concepts and work independently during overnight/weekend shifts. Preferred Skills Knowledge of Digital Core environments. ITIL Change Management experience. Exposure to SRE/Command Centre operations and automation initiatives. Ideal Profile: Strong communicator with operational coordination experience, comfortable working in a fast-paced production environment and providing executive-level updates during critical release windows.

Other Requirements

Key Responsibilities Support Digital Core release and Command Centre operations. Monitor production changes with SRE Surveillance and implementation teams. Provide hourly updates to leadership on critical activities, risks, and impacts. Consolidate information from ServiceNow (SNOW) and other sources into Excel trackers. Coordinate Command Centre readiness, bridge setup, stakeholder communication, and weekend logistics. Assist with process improvement and automation initiatives. Required Skills 3+ years in Release Management, Change Management, IT Operations, Command Centre, or Production Support. Experience with ServiceNow (SNOW) and Microsoft Excel. Robust communication, coordination, and stakeholder management skills. Ability to quickly understand technical concepts and work independently during overnight/weekend shifts. Preferred Skills Knowledge of Digital Core environments. ITIL Change Management experience. Exposure to SRE/Command Centre operations and automation initiatives. Ideal Profile: Strong communicator with operational coordination experience, comfortable working in a fast-paced production environment and providing executive-level updates during critical release windows.

📌 SME - Change Management, ServiceNow (Mississauga)
🏢 HCLTech
📍 Mississauga