Job Overview

We are seeking a detail-oriented and customer-focused Software Support Specialist to join our technology team! In this role, you will assist users with software-related questions, troubleshoot technical issues, and help ensure our applications and digital services operate smoothly. You will work closely with internal teams to resolve problems, document solutions, and provide reliable technical support.

Responsibilities

- Provide technical support for software applications and digital platforms.
- Troubleshoot software issues and guide users through appropriate solutions.
- Assist with software installation, configuration, updates, and basic system setup.
- Respond to support requests and maintain accurate records of reported issues.
- Monitor recurring technical issues and communicate them to the appropriate team members.
- Work with development and technical teams to investigate and resolve more complex problems.
- Document troubleshooting steps and solutions for future reference.
- Assist users with common business software and productivity tools.
- Maintain a professional and helpful approach when communicating with clients and users.





Skills

- Previous experience in software support, technical support, IT, or a related field is an asset.
- Valuable understanding of common software applications and computer systems.
- Strong troubleshooting and problem-solving skills.
- Familiarity with Windows and common business productivity tools.
- Excellent written and verbal communication skills.
- Ability to explain technical information clearly to non-technical users.
- Strong organizational skills and attention to detail.
- Ability to prioritize multiple support requests and work independently.
- Willingness to learn new software, platforms, and technologies.

Join us as a Software Support Specialist where your technical expertise fuels our success! Bring your passion for problem-solving and your dedication to delivering outstanding customer service — together we’ll keep our technology running smoothly! Pay: $41,712.84-$81,857.93 per year

Benefits

- Employee assistance program
- Life insurance

Work Location: In person

📌 Software Support Specialist (Oakville)
🏢 Unicepts Technologies
📍 Oakville