Become a ServiceOntario Customer Support Specialist at Staples Canada, responding to customer needs for essential government services. Enhance customer satisfaction through effective service solutions. This pivotal role involves acting as a services specialist within Staples, providing comprehensive support for various government document transactions.
Your attention to detail and proactive approach will be key in delivering an excellent service experience. Collaborating with peers and participating in training will also contribute to a supportive work workplace. Key Responsibilities:
- Provide knowledgeable service to every customer interaction
- Ensure clarity in service details and de-escalation of concerns
- Warmly refer customers to appropriate departments
- Maintain lobby standards with merchandising tasks
- Conduct Ground Control activities for lobby preparation Requirements:
- 1-2 years of prior customer service experience
- Strong verbal and written communication skills
- Plan and organize effectively
- Attention to detail for transaction accuracy
- Proficiency in MS Office and relevant software Boost customer service experiences at Staples while ensuring seamless interactions with ServiceOntario.