Overview

- Job Duration: Permanent
- Language of Work: English
- Hours of Work: 35 hours per week
- Education:
- Experience:
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Tasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Computer and technology knowledge




- Networking hardware
- Networking security
- Servers
- Mail server software
- MS Office
- Wireless networks
Security and safety
- Basic security clearance
Transportation/travel information
- Willing to travel regularly
- Valid driver's licence
Work conditions and physical capabilities
- Fast-paced setting
- Work under pressure
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Organized
- Ability to multitask
Experience
- 1 year to less than 2 years
Support for newcomers and refugees
- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
- Supports newcomers and/or refugees with foreign credential recognition
Support for youths
- Offers on-the-job training tailored to youth
- Offers mentorship, coaching and/or networking opportunities for youth
- Provides awareness training to employees to create a welcoming work environment for youth

📌 User support technician (Markham)
🏢 CareerBeacon
📍 Markham