Join SysAid as a Senior Director, focusing on AI-driven customer success and retention strategies that drive growth. Elevate client experiences and maximize revenue in this senior leadership position. In this role, you will be responsible for enhancing SysAid’s customer retention through AI-powered insights and proactive strategies.

Your leadership will be key in transforming the post-sales organization into an efficiency-driven powerhouse while actively managing churn rates. You will implement innovative solutions that ensure customer satisfaction and operational scalability. Key Responsibilities:

- Lead the vision for net revenue retention and customer engagement
- Develop AI-driven adoption strategies for better outcomes




- Establish predictive analytics for customer success monitoring
- Optimize workflow with automation and customer insights
- Define success metrics to track customer health and satisfaction Requirements:
- 10+ years in account management or customer success in SaaS
- Minimum 5 years in a leading role impacting growth
- Expertise in applying AI for customer-facing solutions
- Background in ITSM, workflow management is advantageous
- Strong data-driven approach to decision making Shape the future of customer success at SysAid through creative use of AI and strategic leadership.

📌 SysAid Senior Director, Customer Success & AI (Toronto)
🏢 SysAid
📍 Toronto