Enhance your career as a Team Lead in Customer Service Operations with Johnson & Johnson in Markham, Ontario. Lead critical projects that transform customer solutions through technology and operational excellence.

This role requires a strategic leader to oversee project management practices, ensuring effective execution of initiatives that improve customer experience across various platforms, including ERP and EDI. Your collaboration with cross-functional teams will be vital for successful project delivery and ongoing operational support.

Key Responsibilities:



• Drive project management for transformational initiatives • Translate business requirements into actionable plans • Own customer-facing systems and manage any operational issues • Implement process improvements and create supportive documentation • Analyze data to provide insights and inform stakeholders

Requirements: • University degree or equivalent experience required • At least 5 years in relevant fields with project management • Advanced skills in Microsoft Office and analytical tools • Familiarity with GxP and SOX environments desirable • Bilingual capabilities in English/French are advantageous

Bring your project management expertise to Johnson & Johnson's energetic Customer Solutions team and make a meaningful impact in healthcare.

📌 Team Lead – Customer Service Operations at J&J (Markham)
🏢 7694-Johnson u0026 Johnson Canada Inc. Legal Entity
📍 Markham