Enhance your career as a Team Lead in Customer Service Operations with Johnson & Johnson in Markham, Ontario. Lead critical projects that transform customer solutions through technology and operational excellence. This role requires a strategic leader to oversee project management practices, ensuring effective execution of initiatives that improve customer experience across various platforms, including ERP and EDI.

Your collaboration with cross-functional teams will be vital for successful project delivery and ongoing operational support. Key Responsibilities:

- Drive project management for transformational initiatives
- Translate business requirements into actionable plans
- Own customer-facing systems and manage any operational issues




- Implement process improvements and create supportive documentation
- Analyze data to provide insights and inform stakeholders Requirements:
- University degree or equivalent experience required
- At least 5 years in relevant fields with project management
- Advanced skills in Microsoft Office and analytical tools
- Familiarity with GxP and SOX environments desirable
- Bilingual capabilities in English/French are advantageous Bring your project management expertise to Johnson & Johnson's agile Customer Solutions team and make a meaningful impact in healthcare.

📌 Team Lead – Customer Service Operations at J&J (Markham)
🏢 7694-Johnson u0026 Johnson Canada Inc. Legal Entity
📍 Markham