Drive operational success as a Team Lead Personal Care Specialist at Cencora, focusing on team efficiency and patient engagement. This full-time role seeks proactive leaders with robust problem-solving abilities. As a key player in the Personal Care Specialist team, you will manage daily operations, support team members, and ensure adherence to best practices. Collaborating with the District Manager, you will oversee hiring activities and direct team development initiatives.

Your role includes monitoring operational KPIs and resolving escalations to streamline patient services. Key Responsibilities:

- Maintain team availability and manage schedules
- Handle task distribution and escalate issues as needed
- Track and evaluate operational KPIs diligently
- Conduct training and performance improvement meetings
- Assist in recruitment and engagement strategies Requirements:
- 3+ years in relevant patient support or case management
- Strong peer recognition within the PCS team
- Experience in operational management preferred
- Excellent communication and organizational skills
- Resourceful problem-solving and multitasking capabilities Enhance team dynamics and patient care quality at Cencora.

📌 Team Lead Personal Care Specialist at Cencora (Quebec City)
🏢 Cencora
📍 Quebec City