Who you are

- Bachelor's Degree or equivalent practical experience

- 6 years in a technical, client-facing role such as Solution Architecture, consulting, or analytics advisory

- Ease and credibility with clients, from platform admins to C-suite
- A builder's curiosity about AI — you've used AI tools to work smarter and want to push how far that goes in an advisory context

- Track record leading several parallel projects across internal and external stakeholders

- EPM modeling experience (or a strong appetite to go deep on it fast)

- Familiarity with finance processes or adjacent use cases (supply chain, SPM, Workforce)

- Comfort with data analysis, data flows and connections (SQL, APIs)

- Experience with AI tools/vibe coding, Claude code, MCP, solution design, data architecture

What the job involves

- As part of our Success Advisory team, you'll partner with Pigment's most strategic clients to help them unlock the full value of the platform — and you'll help redefine what up-to-date, AI-assisted advisory looks like

- This is a hybrid technical + client-facing role for someone who's as comfortable designing a multidimensional model as they are advising a CFO,



and who's genuinely excited about using AI to extend what a small expert team can deliver

- Act as trusted advisor to our most strategic clients on technical topics, from performance best practices to Pigment's multidimensionality concepts

- Partner with Customer Success to build strategies aligned to each client's roadmap and challenges

- Run workspace audits — and help industrialize them with AI-assisted tooling so we deliver deeper insight, faster

- Build and enrich our Success Plan offering, including repeatable, AI-augmented delivery modules that raise the bar on quality

- Collaborate with Product & R&D; to surface opportunities for platform enhancement

Benefits

- Healthcare including dental
- Brand new offices in the heart of Paris, London (Liverpool Street), New York and Toronto

- Hybrid work policy (40% remote)

- One company offsite every year in Paris

- Generous maternity (16 weeks full pay) /paternity leave (5 weeks full pay + 4 weeks half time work but fully paid)

- 50% home work stipend covered by Pigment

- Free Lunches
- Monthly office socials. Quarterly team socials

- 50% travel paid for

📌 Technical Account Manager (Toronto)
🏢 Pigment
📍 Toronto