We are seeking an experienced UX Architect to lead the design vision and user experience strategy for a large-scale digital transformation initiative within the logistics and transportation domain. The role is based in Calgary and involves working closely with a major logistics organization undergoing modernization of its customer-facing digital platforms. The UX Architect will play a pivotal role in shaping product vision, simplifying complex onboarding journeys, designing intuitive dashboards, and improving shipment visibility experiences for enterprise and operational users.

This is a highly collaborative, client-facing role requiring solid facilitation, strategic thinking, and hands‑on design leadership.

Key Responsibilities

- Lead end-to-end UX strategy and experience architecture for logistics-focused digital platforms

- Act as the primary UX point of contact with client stakeholders, driving conversations and aligning business goals with user experience outcomes

- Plan and facilitate design thinking workshops, discovery sessions, and co-creation activities with cross-functional client teams

- Translate complex workflows into simple, intuitive onboarding journeys that reduce friction and improve task completion

- Design and guide the creation of scalable dashboards that provide clear visibility into operations, metrics, and shipment status

- Define and evolve shipment visibility experiences, including real-time tracking, milestones, alerts, and status communication

- Establish UX principles, interaction models, and experience frameworks aligned to long‑term product vision

- Collaborate closely with product owners, engineering, data,



and business teams to ensure feasibility and successful delivery

- Mentor designers and ensure consistency, usability, and accessibility across all design outputs

- Ensure designs adhere to usability heuristics, accessibility standards (WCAG), and platform best practices

Skills, Experience & Profile

Required Experience & Skill

- 10+ years of experience in AI driven UX design, product design, or experience architecture roles

- Proven experience leading UX for complex enterprise or B2B platforms, preferably in logistics, transportation, supply chain, or industrial domains

- Strong expertise in simplifying complex onboarding flows and form-heavy experiences

- Demonstrated ability to design data‑heavy dashboards that are intuitive, actionable, and user‑centric

- Hands‑on experience with design thinking methodologies, journey mapping, personas, and service blueprints

- Excellent facilitation and stakeholder management skills, with confidence in leading workshops and presentations at senior levels

- Proficiency with modern design tools such as Figma, FigJam, or similar collaborative platforms

- Strong understanding of accessibility, usability heuristics, and inclusive design principles

Nice to Have

- Prior experience working onsite with North American clients

- Exposure to AI‑assisted UX, data‑driven design, or predictive experiences

- Background in rail, freight, logistics, or large‑scale infrastructure systems

Personal Attributes

- Strategic thinker with a strong systems mindset

- Comfortable operating at both vision and execution levels

- Strong communicator who can bridge business, design, and technology

- Adaptable, collaborative, and confident in client‑facing environments

📌 User Experience Architect (Calgary)
🏢 Syncredible Solutions
📍 Calgary