Discover a fulfilling career with Tolko as an Application Support Specialist based in Vernon, British Columbia. This pivotal role supports the Sales, Marketing, and Logistics teams, integrating innovation and operational excellence. Your journey with Tolko starts in a dynamic setting where you’ll apply your over three years of experience in customer service and application support.

You'll manage incidents and service requests using industry-leading systems such as JD Edwards and Dynamics AX. A focus on process improvement and a collaborative mindset are essential as you work across various departments, providing desktop assistance and solutions to complex challenges. Key Responsibilities:

- Manage service requests efficiently for different teams




- Collaborate with various internal and vendor resources
- Resolve technical issues and document solutions
- Offer remote and on-site support to users
- Support training initiatives and process enhancements Requirements:
- Over three years of customer service experience
- Familiarity with ITIL Procedures and best practices
- Experience in ERP technology is an asset
- Strong communication and problem-solving skills
- Ability to manage sensitive information responsibly Your contributions will support Tolko's commitment to sustainable growth in the forest products sector.

📌 Vernon Application Support Specialist Position
🏢 Tolko Industries
📍 Vernon