Become a pivotal Bilingual IT Service Desk Analyst for KFC, providing frontline IT support to restaurant teams. Engage via calls, emails, and online sessions in a hybrid work environment to resolve issues promptly.

This role requires 1-2 years of experience in IT support, where you'll assist KFC employees with various technology incidents and service requests. Your bilingual skills will be essential, alongside a strong customer service approach and familiarity with IT hardware and software.

Contributing to process improvements will enhance service quality.

Key Responsibilities:

- Deliver outstanding customer service via various communication channels
- Provide user training on technical processes as necessary




- Follow established departmental processes and seek improvements
- Collaborate with third-party support partners for complex issues
- Participate in both formal and informal training sessions

Requirements:

- Technical College degree or equivalent experience
- Fluent in French and English, written and verbal
- 1-2 years of experience in IT support
- Experience with ITSM tools such as Service Now or Zendesk
- Robust problem-solving and analytical skills

Utilize your bilingual services and IT support expertise to positively impact KFC's team members.

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📌 KFC Bilingual IT Support Analyst (Vaughan)
🏢 KFC
📍 Vaughan