Become a pivotal part of FIKA as a Retail Experience Lead, focusing on team dynamics and excellent customer service. Supervise operations while enhancing store standards across various locations.

You will be responsible for managing daily store functions, ensuring a welcoming atmosphere, and guiding staff to meet high performance criteria. Interpersonal skills and conflict management will be critical as you assist customers and resolve any inquiries.

This role requires a proactive approach towards training and compliance excellence.

Key Responsibilities:

- Execute opening and closing duties with security measures
- Foster relationships with customers for improved service
- Assist in onboarding and continual employee education
- Keep store appearance aligned with company standards
- Professionally resolve customer issues and complaints

Requirements:

- At least 2 years of relevant retail experience
- High school diploma or GED required
- Effective customer service and communication skills
- Must have a transparent criminal record
- Need Provincial Cannabis Certification

Strive for excellence and leadership within the vibrant culture at FIKA.

📌 Retail Team Leader at FIKA Company (Mississauga)
🏢 Pop's Cannabis
📍 Mississauga