We are looking for a

Jira Service Management Intake & Automation Developer

to design, develop, and automate Jira Service Management workflows, intake forms, approvals, SLAs, queues, and enterprise integrations. The role will use

Java/Spring Boot, Python, REST APIs, SQL, and AI/intelligent automation

to build scalable and secure production solutions. Location:

Toronto, ON - Onsite Employment:

Full time Key Responsibilities

Design and scale

Jira Service Management

portals, forms, request types, workflows, queues, SLAs, approvals, and dashboards. Build automation for

classification, prioritization, routing, assignment, notifications, and escalations . Develop production-grade services and integrations using

Java/Spring Boot and Python . Build and maintain

REST APIs, webhooks, JSON, HTTP, and event-driven integrations . Apply

AI/intelligent automation

for classification, data extraction, duplicate detection, and routing. Integrate Jira with

Confluence, Slack, Microsoft Teams, GitHub, Azure DevOps, email, and identity platforms . Develop monitoring, testing, security, access-control, deployment, and rollback practices.



Troubleshoot production issues using

logs, metrics, audit records, and tracing . Collaborate with engineering, QA, product, operations, and business teams. Document technical designs, workflows, integrations, security controls, and operational procedures. Key Requirements

3+ years

of Jira/Jira Service Management administration, development, or automation experience. Hands-on experience with

JSM forms, request types, workflows, custom fields, queues, SLAs, permissions, approvals, and dashboards . Professional experience with

Java/Spring Boot and/or Python . Experience with

Jira REST APIs, webhooks, JSON, HTTP, OAuth 2.0, API tokens, and service accounts . Experience with

AI, generative AI, NLP, or intelligent automation

in business workflows. Strong understanding of

secure, scalable, observable, testable, and maintainable systems . Strong troubleshooting, communication, documentation, and stakeholder-management skills. Experience in

Agile, DevOps, project management, or enterprise operations

environments.

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📌 Jira Service Management Intake & Automation Developer (Winnipeg)
🏢 PeoplePilot
📍 Winnipeg