Patient & Family Engagement Advisor - Quality and Strategy - Term Full-Time

Job Category

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Quality and Strategy Full-Time On-site Locations

Showing 1 location Whitehorse General Hospital 5 Hospital Road Whitehorse, YT Y1A3H7, CAN

Description

Term Full time Position - (1.0 FTE) September 17, 2026 - September 17, 2027 Job Description and salary are currently under review.

(PSAC Bargaining Unit) Reporting to the Manager, Quality Improvement and Risk Management, the Coordinator, Patient and Family Engagement, is responsible for supporting the design, implementation, and evaluation of patient and family engagement programming across the organization. This role develops and maintains meaningful, sustainable partnerships with patients, families, and caregivers in planning, delivering, and improving services across Yukon Hospitals. The position facilitates knowledge sharing and learning to ensure compliance with best practice, legislation and regulations, corporate policies and procedures, patient safety standards and others. Knowledge, skills and abilities required: Strong knowledge of program development and project management methods, techniques and quality improvement processes Strong knowledge of patient, family, and caregiver engagement principles and methods for meaningful, sustained engagement with the organization Understanding of integrated quality improvement and risk management, including best practices, policies and procedures, standards and legislation/regulations Comprehensive knowledge of Indigenous Peoples history, culture,



communities and an understanding of First Nations peoples experiences within the healthcare system Knowledge of the hospital or healthcare settings specifically professional standards and clinical operations Knowledge of policy development and learning practices, tools and techniques Excellent organizational and problem solving skills specifically in ambiguous and uncertain circumstances Strong analytical and data interpretation skills Outstanding communication (verbal and written), facilitation and presentation skills Ability to collaborate with a variety of people and job functions at all levels inside and outside the organization Proficient computer skills including Microsoft Office (Word, Excel and PowerPoint) with ability to quickly learn new systems and skills as needed Ability to remain flexible and adapt the approach for specific situations Ability to gather, analyze and report program information and data Ability to communicate and engage effectively with a wide range of health care professionals and stakeholders Ability to set priorities and demonstrate sound judgment Demonstrated ability to work independently in a fast-paced environment, allocate time appropriately and show initiative Ability to solve problems and make evidence-based decisions Excellent ability to work as a team and build positive working relationships with peers, colleagues and partners Ability to support learning opportunities and facilitate dialogue/discussion Ability to assess and evaluate program effectiveness within a compliance driven environment The successful applicant will hold a Bachelor’s degree in a health-related field, health administration, public health, social sciences, or a related discipline, with two to three years of experience in healthcare, quality improvement, patient experience, or community engagement. Demonstrated experience working directly with patients, families, and caregivers is required. An equivalent combination of education, training, and experience may also be considered.

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📌 Patient & Family Engagement Advisor - Quality and Strategy - Term Full-Time (Dawson City)
🏢 Yukon Hospital
📍 Dawson City