Manager, Agency Operations - 18mth Contract Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®. At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a recent job, this is where you belong. About Us At Loblaw Agency, we expertly translate our customers’ needs into real, engaging work that speaks to Canadians and drives brand love. Join our growing team and come dream up original creative for some of Canada’s most loved and trusted brands! Job Description We are looking for a Manager, Agency Operations, who will help plan and execute integrated marketing campaigns with both leadership skills and an attention to detail. This role will serve as the primary point of contact between our agency and marketing teams, representing the interests of each group to ensure campaigns are delivered and objectives are met. The ideal candidate will be a problem‑s olver with experience leading creative and client teams through marketing projects. The Manager, Agency Operations will report to the Sr. Manager, Agency Operations and support our retail portfolios.



What You’ll Do Serve as the key liaison and trusted partner between Brand Partners and agency teams, building strong relationships and ensuring alignment on business objectives, priorities, expectations, and deliverables. Develop a strong understanding of Brand Partner businesses, marketing objectives, and priorities to provide thoughtful counsel and help translate business needs into actionable agency opportunities. Lead projects and integrated campaigns from intake through delivery, developing project plans, workback schedules, key milestones, stakeholder reviews, approvals, and delivery timelines. Partner closely with cross-functional teams including strategy, creative, production, media, and operations to ensure seamless execution and high-quality work. Proactively manage Brand Partner expectations, project scope, timelines, risks, and changing priorities, identifying solutions and escalating issues when required. Facilitate creative reviews and stakeholder discussions, consolidating and translating feedback into clear, actionable direction for internal teams while ensuring feedback is addressed. Build strong relationships across the agency and with Brand Partners, anticipating needs and identifying opportunities to strengthen the partnership and improve ways of working. Drive accountability across project teams, ensuring roles, responsibilities, dependencies, and deliverables are clearly understood and commitments are met. Represent assigned accounts and projects in regular intake, resourcing, status, forecasting, and reconciliation meetings, providing clear visibility into priorities, progress, risks, and next steps. Develop and maintain key campaign and

📌 Manager, Agency Operations (Toronto)
🏢 Loblaw Agency
📍 Toronto