Description du posteVous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.Position Overview:The Project Experience Specialist plays a pivotal role in ensuring exceptional project experiences for our customers, internal and external partners. This position focuses on optimizing the overall project journey, through to completion, by integrating aspects of project coordination, customer experience and collaboration with partners. Associates in this role are required to provide excellent customer support via phone, social media, live chat and/or email along with maintaining inbound and outbound volumes pertaining to customer projects.Key Responsibilities:Project ManagementDrives customer loyalty by proactively keeping customers informed on the project status, milestones, and changes.Effectively balance several complex projects simultaneously, while ensuring an excellent customer experience and adhering to process and expected timelines.Collaborate with relevant stakeholders to provide expedited project experiences.Demonstrate ownership of the experience, work with multiple partners, seeing through to completion within a reasonable timeline.Monitor and assess risk throughout the project lifecycle, taking proactive measures to ensure sales retention and optimize customer loyalty.Demonstrate a strong commitment to on‑going process improvement through identifying opportunities, exhibiting entrepreneurial spirit,



using appropriate tools and providing solutions to leaders to continuously improve the customer experience.CommunicationServe as the primary point of contact for all project‑related coordination and communications.Develop strong and cohesive relationships with customers and internal partners by understanding their unique needs, challenges and project goals.Use various channels of communication and adhere to current outlined processes by leveraging appropriate systems and tools.Ability to build solid relationships and effectively contribute to cross‑functional teams.Required to act with empathy and sensitivity while maintaining a passion for assessing customer needs.Competencies:Customer Focused, Communicates Effectively, Driving ResultsSkills:Analytical skills with the ability to conceptualize a variety of different outcomes.Exceptional organizational, time management and follow‑up skills are essential.Strong communication, relationship building skills and networking abilities to deal with internal and external stakeholders.Ability to respond positively and decisively to adverse situations, complicated issues and/or irate customers.Able to work independently with minimum direction as well as in a team environment.Direct Manager/Direct ReportsReports to: Contact Centre SupervisorTravel RequirementsNo travel is required for this role.Physical RequirementsRequires sitting at a workstation, majority of the day, with minimal standing. Operating a computer and other technology.Hybrid WorkIndependentWorking ConditionsSedentary work. Associates are expected to ensure they have an established work area in their home free from domestic noise and distractions during the full length of their assigned work shift. Work a flexible schedule, requiring both daytime, evening and weekend availability.Minimum EducationThe knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.Minimum Years of Work ExperienceInternal Candidates: Must fulfill minimum time‑in‑position and performance management code requirements.3‑5 years project management experience preferred.Other Requirements – AssetsCall centre operations or similar experience preferred.Experience with SAP ERP & COM is an asset.Pay RangeThe pay range for this position is between $19.90 - $21.90#J-18808-Ljbffr

📌 Spécialiste, Expérience Relative Aux Projets - $19.9 - $21.9 An Hour (Winnipeg)
🏢 Home Depot
📍 Winnipeg