JOB DESCRIPTION

En tant que Superviseur – Ventes internes , vous soutiendrez la direction de la succursale dans l’élaboration des stratégies de vente ainsi que dans l’exécution des plans et des budgets visant à développer les comptes, améliorer les marges et acquérir de nouveaux clients. Vous assurerez le leadership auprès des employés qui vous sont assignés afin d’atteindre et d’optimiser les objectifs établis en matière de rendement, de service, de productivité et de qualité. Vous contribuerez également à maintenir un climat de travail positif tout en veillant à offrir un service à la clientèle de manière rentable et efficace.

Responsabilités:

- Assurer la supervision directe du personnel des ventes internes et du comptoir.
- Encadrer et accompagner les employés des ventes internes et du comptoir relativement à la saisie des commandes, aux soumissions, à l’amélioration des marges, à la résolution de problèmes et aux bonnes pratiques de communication.
- Recevoir les directives de la direction de la succursale et les communiquer aux employés.
- Participer à la répartition de la charge de travail au sein de l’équipe.
- Vérifier les registres de présence, fournir des commentaires concernant les décisions d’embauche, participer aux évaluations de rendement, soutenir la formation et le développement du personnel selon les directives reçues et contribuer aux mesures disciplinaires.
- Analyser les tendances et contribuer à l’élaboration des plans d’action de la succursale afin de corriger les problèmes, d’améliorer le service et d’optimiser la productivité.
- Agir à titre d’intermédiaire auprès des fournisseurs pour les autorisations de retour.
- Collaborer avec la gestion du crédit relativement à l’octroi de crédit ainsi qu’au recouvrement des comptes clients, des réclamations et des déductions.
- Offrir et organiser des formations sur les produits pour l’équipe et les fournisseurs.

Qualifications:

- Diplôme d’études secondaires ou l’équivalent requis; baccalauréat privilégié.
- Minimum de 5 années d’expérience en ventes internes.
- Connaissance des principes de gestion et d’affaires, notamment la planification stratégique, l’allocation des ressources, les techniques de leadership, les méthodes de production ainsi que la coordination des personnes et des ressources.
- Connaissance des principes et processus liés au service à la clientèle, notamment l’évaluation des besoins des clients, le respect des normes de qualité de service et l’évaluation de la satisfaction de la clientèle.
- Connaissance des procédures et systèmes administratifs et de bureau, notamment le traitement de texte, la gestion des dossiers et des documents ainsi que les autres procédures et terminologies administratives.
- Excellentes compétences verbales, écrites, analytiques,



interpersonnelles et en matière de persuasion.
- Excellentes compétences en communication et en informatique.
- Excellente gestion du temps.
- Capacité démontrée à travailler en équipe, à faire preuve de leadership et à s’adapter.
- 2 années d’expérience en supervision des ventes et en gestion des profits et pertes (P&L;) d’un département, de préférence.
- 3 années d’expérience dans le secteur électrique, de préférence.
- Capacité à voyager de 0 % à 25 % du temps.

As the Supervisor - Inside Sales, you will assist branch management in the formulation of sales strategies and execute, plans and budgets to grow accounts, margin, and recruit new customers. You will provide leadership to assigned staff to meet and optimize established levels of business performance objectives, service, productivity, and quality. You will maintainpositive employee morale while servicing customer base in an economical way.

Responsibilities:

- Provides immediate supervision of inside sales and counter personnel.
- Coachesand mentors inside and counter staff on order entry, quotations, margin enhancement, problem solving, and communication etiquette.
- Takes leadership and direction from branch management and communicates to employees.
- Assists with team workload distribution.
- Verifies attendance records, provides input on hiring matters, assists with performance appraisals, takes direction on training and development of staff, and assists with disciplinary actions.
- Analyzes trends and provides input on branch action plans to correct issues, improve service, and optimize productivity.
- Serves asliaisonwith suppliers for return authorizations.
- Directs credit management in extension of credit and collection of accountsreceivablele claims and deductions.
- Provides and organizes product training for team and vendors.

Qualifications:

- High School Degree or equivalent required; Bachelors’ Degree preferred
- 5+ years required of inside sales experience
- Knowledge of business and management principles, including strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources
- Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
- Administrative and clerical procedures and systems such as word processing,



managing files and records and other office procedures and terminology
- Strong verbal, written, analytical, persuasion and interpersonal skills
- Excellent communication and computer skills
- Effective time management
- Demonstrate teamwork, leadership, and flexibility
- 2 years preferred of sales supervision and department site P&L;
- 3 years of electrical experience preferred
- Ability to travel 0% - 25%

Compensation Details: $82,682 - $103,352 Annually This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan,subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. In addition, Wesco offers abenefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here .

ABOUT THE TEAM

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive perks and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.

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📌 Supervisor - Inside Sales (Quebec City)
🏢 WESCO
📍 Quebec City