We’re looking for a Bilingual Senior Customer Success Manager (12 month contract, French/English) to support high-value customers in the assigned vertical by providing the tools and resources to achieve their business goals on social media. In this role, you’ll build, cultivate, and maintain influential relationships with your customers by leveraging your customer success experience and demonstrating expert-level competency in Hootsuite’s product, industry trends and best practices. You will drive business outcomes for your customers while being accountable for best-in-class user adoption, revenue retention and growth, and customer advocacy, guiding customers through their journey of social maturity. You will consistently and proactively review, refine and re-validate plans to ensure the customer gains full value from the product suite, the partnership, Hootsuite and social media as a channel. You will report to the Senior Manager, Customer Success. WHAT YOU’LL DO:



Lead day to day relationship management for a book of business of high-valuecustomers (Fortune 1000 sized businesses); guide customers to success on their socialjourney with Hootsuite’s Enterprise and partner products. Build and maintain influential relationships with customers with highly complex usecases in the assigned vertical(s), from end users through to executive sponsors,ensuring they have a consistent, best-in-class experience in every interaction. Cultivate and demonstrate a high level of expertise in Hootsuite's products, socialmedia and your assigned vertical(s) by keeping up with industry trends and bestpractices. Engage with customers in your assigned vertical(s) in a high-touch, multi-threadedapproach, including ensuring successful onboarding, defining Mutual

📌 Bilingual Senior Customer Success Manager (Toronto)
🏢 Hootsuite
📍 Toronto