- Own a portfolio of high-value accounts, leading relationships and acting as a strategic advisor- Develop and execute account plans identifying expansion opportunities, renewal risk, and long-term growth strategy- Drive net revenue retention through upselling, cross-selling, and contract renewals- Conduct regular business reviews (QBRs) with stakeholders, including senior and C-suite decision-makers- Partner cross-functionally with Sales, Customer Success, and Product to ensure a seamless customer experience- Monitor account health metrics, including usage, satisfaction, and churn risk, and proactively address issues- Negotiate contract renewals and pricing in collaboration with Sales- Maintain accurate account data, forecasts, and pipeline in HubSpot- Take over the full portfolio, close or progress expansions, fix process gaps, and shape account planning, forecasting, or onboardingRequirements- 5+ years of experience in account management, customer success, or B2B sales in a SaaS or tech environment- Proven track record of growing accounts and hitting/exceeding retention and expansion revenue targets- Experience managing enterprise or mid-market relationships, including multiple stakeholders within an organization- Robust consultative and negotiation skills,



with the ability to align customer goals with product capabilities- Excellent verbal and written communication skills; confidence presenting to senior leadership and executives- Proficiency with CRM tools (Salesforce, HubSpot, or similar)- Analytical mindset; comfortable usingdata to build account plans and identify growth opportunities- Bonus: experience at a healthcare tech company, understanding of clinician experience, familiarity with EMR/EHRsCore CompetenciesDemonstrates expertise in account management and customer success, with a strong focus on driving revenue retention and growth through strategic planning and relationship management. Proficient in utilizing CRM tools to analyze account health and identify expansion opportunities.Highest-signal resume keywords- Account Management- Customer Success- B2B Sales- Consultative Skills- Negotiation SkillsHard Skills- Revenue Retention- Upselling- Cross-Selling- Contract Renewals- Account Planning- Data Analysis- ForecastingSoft Skills- Verbal Communication- Written Communication- Presentation SkillsIndustry Keywords- SaaS- Tech Environment- Enterprise Relationships- Mid-Market Relationships- Healthcare Tech- EMR- EHRTools & Technologies- HubSpot- Salesforce#J-18808-Ljbffr

📌 Account Manager (Toronto)
🏢 ARAG Legal Solutions
📍 Toronto