Become a Bilingual Engagement Support Specialist at Vialto, providing outstanding customer service to Canadian and US tax clients. Embrace a hybrid work environment while excelling in this critical support role.
You will act as the primary contact for clients, efficiently handling inquiries and coordinating with tax professionals across various offices. Your responsibilities will ensure that all client needs are met timely while maintaining clear communication between local offices and Vialto Partners.
Key Responsibilities:
• Serve as the main contact for client inquiries via phone and email
• Organize consultations with tax specialists in Vialto offices
• Track and report on service level agreements and client service




• Assist with administrative duties including filing and document mailing
• Connect with governmental agencies for tax information
Requirements:
• Bilingual in French and English is mandatory
• Previous customer service experience necessary
• Strong command of MS Office and Google Suite
• Effective communication and expectation management skills
• Willingness to work flexible schedule including overtime
Leverage your bilingual skills and customer service experience to positively impact Vialto's client interactions.
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📌 Tax Client Support Specialist - Bilingual Role (London)
🏢 Vialto
📍 London