Join GreenShield as a Bilingual Customer Service Supervisor, guiding a talented team towards achieving outstanding service levels. This role emphasizes employee engagement and operational excellence.As a Bilingual Customer Service Supervisor at GreenShield, you'll be instrumental in shaping the performance of your team within the Contact Centre. You will lead around 15 Customer Service Representatives while promoting a culture centered on accountability and quality service. This role requires adept communication skills in both French and English to support a diverse and engaging workplace.Key Responsibilities:
- Supervise and develop Customer Service Representatives
- Build a culture of accountability and quality standards




- Lead coaching initiatives and performance evaluations
- Manage shift schedules and workforce planning
- Tackle any employee relations issues proactivelyRequirements:
- 3-5+ years in a leadership role in customer service
- Experience in performance management and employee coaching
- Fluency in both French and English is mandatory
- Background in a unionized workplace is preferred
- Familiarity with collective agreements and employee relationsLead your team in delivering exceptional service while fostering a positive workplace culture at GreenShield.#J-18808-Ljbffr

📌 Bilingual Supervisor For Customer Service (Windsor)
🏢 Green Shield Canada (GSC)
📍 Windsor