Client Resolution Manager Permanent Department: Full Services Operations (820) 30 Adelaide Str, East Toronto, Ontario, M5C 3G9 Canada Number of Positions: 1 Who we are With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. The IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion. IFDS Canada is a 50/50 joint ventures between Boston-based State Street Corporation, one of the world’s leading providers of financial services to institutional investors, and Connecticut-based SS&C Technologies, a global provider of investment and financial software-enabled services and software for the global financial services and healthcare industries. Imagine yourself at IFDS Come experience a community like no other at International Financial Data Services (IFDS). We offer work opportunities driven by a passion for creating market leading financial solutions, and a culture that nurtures collaboration, accountability, diversity & inclusion,



and continuous learning. We’ll provide you with opportunities to develop your career. From ongoing training and development programs to experiences working with our global financial services partners, you’ll be able to realize your full potential. Role Overview The Manager’s primary focus is to investigate and manage client specific queries; issues and escalations and to manage, develop and provide day-to-day support to the Management Company Support Teams. The Client Resolution Manager is responsible for mitigating and handling appropriate resolutions for inbound and outbound call incidents and escalations, ensuring timely and accurate responses and updates to the client in accordance with company policies and industry guidelines. This may also include call handling highly complex cases and authorizing transactions. The Manager will communicate concisely and directly with other members within Business Operations and potentially Senior Management roles, internally and on the client’s side. Role Responsibilities Client Management: Acts as a first point of contact for operational client escalations. Incumbent is responsible for assessing, investigating and responding to

📌 Client Resolution Manager (Toronto)
🏢 International Financial Data Services
📍 Toronto