Become a Reservation Agent at The Sutton Place Hotel, a luxury venue in Vancouver. This part-time position offers opportunities to enhance guest satisfaction through excellent telephone service.
Join a prestigious hotel with over 50 years of hospitality excellence. As a Reservation Agent, you will collaborate with the Reservation Manager to deliver high standards. Your dedication will support guest inquiries and streamline the reservation process, ensuring seamless experiences for all visitors.
Key Responsibilities:
• Answer incoming calls with professionalism
• Facilitate wake-up call requests accurately
• Process bookings and manage reservation changes
• Provide guidance on hotel offerings and packages
• Coordinate communication with hotel staff via radio
Requirements:
• Minimum 1 year of customer service experience
• Solid interpersonal and communication abilities
• Flexibility for shifts, including nights and holidays
• Proficient in MS Office; familiarity with OPERA/FIDELIO preferred
• Confidentially manage guest concerns with tact and diplomacy
Join The Sutton Place Hotel and provide outstanding service in a beautiful, luxury environment.
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📌 Luxury Hotel Reservation Agent Role (Vancouver)
🏢 Northland Properties
📍 Vancouver