Compensation: CAD 50,000 - CAD 55,000 annually.Company DescriptionYour happiness and well-being are top priorities at Spectrum! We offer competitive wages, RRSP matching, advantages, paid sick days, and more.We are hiringFull Time Team Lead, Client Servicesto work at ourMississaugaofficeon evening shifts including weekendsto support the day-to-day operations and ensure the delivery of high-quality care and service. The Team Leader coaches and directs staff, ensures coverage, manages escalation calls, and resolves issues. Additionally, the Team Leader is expected to fulfil Client Service Coordinator responsibilities as needed.Job DescriptionLead and support Client Service Coordinators in daily operations, including use of Electronic Health Record systems and reporting processesManage staffing assignments to ensure quality care delivery and effective overtime managementOversee customer service, including complaint resolution and review of overnight call center reportsSchedule and match nursing and home support employees to clients,



focusing on patient-centered care and service continuityLiaise with funders regarding client care and collect/enter relevant information into databasesMonitor staff compliance with attendance, break times, and lunch schedulesReport issues/incidents through appropriate channels and ensure all safety protocols are followedQualificationsPost-secondary Office Administration certificate or customer service program, with 2+ years in a leadership or supervisory role, preferably in healthcareExperience in meeting daily deliverables and KPIsProficient in Microsoft Office applications (Word, Excel) and ability to adapt to new software systemsStrong client service and problem-solving skillsAccommodation StatementIn accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process. If you require accommodation because of disability through the recruitment process, please contact Human Resources at [email protected] for assistance.#J-18808-Ljbffr

📌 Team Lead, Client Services - C$50,000 - C$55,000 A Year (Winnipeg)
🏢 Spectrum
📍 Winnipeg