Become a Customer Care Team Lead at ZayZoon and lead a passionate remote team to drive significant employee financial wellness initiatives. Shape the support strategy and enhance overall customer experiences.

This role allows you to make a substantial impact as you guide and optimize a team dedicated to helping hardworking employees. You’ll work closely with multiple departments to embed a customer-first mindset, influence KPIs, and lead ongoing training for new hires. Your leadership will be instrumental in achieving ZayZoon's ambitious goals in financial wellness.

Key Responsibilities:



• Direct a Customer Care team committed to operational excellence • Analyze performance data and service quality indicators • Facilitate a supportive environment through coaching and feedback • Set and manage team and individual goals strategically • Create comprehensive reports to track support performance

Requirements: • Minimum 4 years in a customer support environment • At least 2 years of people management experience • Experience with process improvements and team change management • Solid communication capabilities for diverse audiences • Proficiency with Intercom, JIRA, and related platforms

Lead change and customer success in ZayZoon's innovative Customer Care operation. #J-18808-Ljbffr

📌 Lead Customer Care Team with ZayZoon (Montreal)
🏢 Socket.dev
📍 Montreal