Become an IT Support Analyst at Express Scripts Canada in Mississauga, ON, where you'll focus on customer service and technical support in a lively hybrid work setting. This role offers an chance to utilize your IT knowledge effectively.

Express Scripts Canada is on the lookout for a dedicated Service Desk Analyst to enhance IT support services. Your role will include logging incidents, troubleshooting technical challenges, and managing user requests effectively. This position demands a customer-centric approach and the ability to manage shifting priorities, along with an on-call rotation for after-hours support.

Key Responsibilities:



• Deliver IT support following established ITIL standards • Monitor and resolve service requests for internal teams • Troubleshoot access concerns and VDI issues • Collaborate with IT teams to tackle system challenges • Support documentation maintenance for user access and processes

Requirements: • Degree or diploma in computer science or related fields • Experience in service desk environments emphasizing ITIL practices • ITIL 4 certification preferred • Bilingual (English and French) is an asset • Excellent communication and problem-solving skills

Support Express Scripts Canada’s mission by providing outstanding IT service and building collaborative relationships. #J-18808-Ljbffr

📌 IT Support Analyst at Express Scripts Canada (Winnipeg)
🏢 Express Scripts Canada
📍 Winnipeg