Drive meaningful customer enhancements as the Manager of Process Design & Improvement at goeasy. Tailor operational processes to optimize experiences through strategic redesign.

This hands-on role seeks individuals eager to delve into customer feedback and operational data, transforming insights into actionable improvements. You will be instrumental in implementing structured methodologies to foster a culture of continuous improvement and deliver exceptional customer service outcomes.

Key Responsibilities: • Gather and analyze data to spot improvement areas • Create and implement recent customer journey frameworks • Enable practical experiments to support process changes • Manage projects from ideation to measurement • Engage with teams to promote streamlined operations

Requirements: • 2-5 years in process improvement or analysis • Experience in customer journey mapping and design • Knowledge of structured problem-solving techniques • Excellent analytical and communication abilities • Bachelor’s degree in a relevant discipline

Play a vital role in helping goeasy transform customer experiences through dedicated process management. #J-18808-Ljbffr

📌 Manager of Process Design & Improvement (Winnipeg)
🏢 goeasy
📍 Winnipeg