Join SPS Commerce as a Customer Success Manager in a hybrid role based out of Toronto. Focus on managing 200+ CPG brand accounts to drive value through strategic engagement and cutting-edge solutions.

In this essential position, you will expand the Emerging Market by ensuring strong client relationships and consistently delivering success via technology-enabled processes. Your ability to leverage data will be critical in monitoring KPIs and managing operational tasks, enhancing customer retention and satisfaction.

Key Responsibilities: • Manage portfolios of 200+ accounts with strong engagement • Standardize onboarding and success planning processes • Track account health metrics to identify risks • Initiate campaigns to boost product adoption and usage • Contribute insights for Go-To-Market strategy revisions

Requirements: • High school diploma; Bachelor's degree preferred • 1-2 years in customer-facing roles or internships • Understanding of SaaS business concepts • Strong verbal and written communication abilities • Organized in managing deadlines and tasks

Grow your career in customer success at SPS Commerce, impacting the retail supply chain! #J-18808-Ljbffr

📌 Customer Success Manager for CPG Brands (Winnipeg)
🏢 SPS COMMERCE
📍 Winnipeg