Excel in a agile environment as a Technical Specialist with Execulink, focusing on troubleshooting and providing an exceptional customer experience. This permanent, hybrid role is based in Woodstock, ON.
As a Technical Specialist, you will engage with customers to resolve complex technical issues via multiple channels. You will collaborate with diverse teams and outside technicians, focusing on service improvement and learning opportunities. This position values clear communication and accuracy, perfect for those ready to take the next step in their technical careers.
Key Responsibilities:
• Diagnose and document complex issues for internet and mobility
• Deliver outstanding customer support across various platforms
• Create and manage tickets for issue tracking and resolution




• Collaborate with departments for timely issue escalations
• Track and log events throughout each shift
Requirements:
• 1-2 years in a technical support role preferred
• Skills in troubleshooting and problem analysis
• Proficiency in Microsoft Office and Windows
• Familiarity with internet, networking, and mobile systems
• Strong verbal and written communication skills
Leverage your technical knowledge and troubleshooting abilities to support Execulink’s customers effectively in Woodstock.
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📌 Advanced Technical Specialist Role (Woodstock)
🏢 Execulink Telecom
📍 Woodstock